Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.
Home Health & Hospice Services
Compassionate and Patient Focused
Baystate Home Health provides high quality care, expressly tailored to meet each patients’ needs. Our home health team works together to ensure a safe and swift recovery from illness, accident, or surgery in the comfort of home.
Baystate Hospice offers medical expertise through our extensive network of caregivers to support patients facing a serious or life limiting illness. Each patient and family is cared for by our certified and experienced nurses, therapists, social workers, hospice aides, spiritual and bereavement counselors, and volunteers. This care team works together, with both the patient and family, to bring understanding, comfort, dignity and a sense of peace, as each patient journeys towards the final stage of life.
We provide services throughout western Massachusetts counties including Hampden, Hampshire and Franklin and cites from Greenfield to Springfield and Plainfield to Brimfield. View or print our service area map.
New Name Reflects Higher State of Caring
Baystate Health has consolidated our visiting nurse and hospice services to make delivery of home health and hospice care seamless and coordinated. We now have three locations that serve our community as Baystate Home Health. This new name reflects the wide range of services, support and resources we provide across western Massachusetts.
Our hard work and dedication has helped us to grow steadily into the premier home health and hospice agency in the region. Our patients and families can take comfort in knowing that no matter where they live, they will receive the highest quality care.
Requests for home care or hospice services may come directly from a community resident, a physician, family, friends, clergy, hospital, rehabilitation facility, or skilled nursing facility discharge planners. Upon referral, our team works quickly and closely with each patient and attending physician to determine the best plan of care.
In order to best meet the needs of our communities, we contract with as many insurance carriers as possible. If you don’t see your plan listed, please call our intake office for more information.
Our intake line is available 7 days a week at 413-794-6411.
Referrals for our services from physicians’ offices can also be made by downloading our referral form and documentation of a face to face encounter and faxing them directly to our office at 413-794-6405. Please be sure to include the patients’ insurance information, demographics sheets, and any recent office notes. You will receive confirmation from our intake team once receive your referral.
Baystate Medical Practices can refer electronically to Baystate Home Health and Baystate Hospice directly from CIS.
Read the full regulations requirement for physician face-to-face encounters.
Baystate Visiting Nurse Association and Hospice serves patients throughout Hampden, Hampshire and western Worcester counties.