Patient & Family Consumer Health Information Finding trustworthy answers to your medical questions is important – especially when your health or the health of a loved one is involved. That's why Baystate Health librarians offer free support in the form of current, reliable health information. The Consumer Health Library, a service of the Baystate Health Sciences Library, provides information by request for patients and their families. We're working to improve public access to quality medical information so that patients & families can make informed decisions about their health. Contact the library by email or call 413-794-1865. We provide current, reliable health information to help support your decision-making. All services are free.