Patient & Family Consumer Health Information Need Reliable Health Information? Our "Ask a Librarian" service has a convenient online form to submit questions. Ask a Librarian You may also contact the library by email or call 413-794-1865. About the Consumer Health Library Finding trustworthy answers to your medical questions is important – especially when your health or the health of a loved one is involved. That's why Baystate Health librarians offer free support in the form of current, reliable health information. The Consumer Health Library, a service of the Baystate Health Sciences Library, provides information by request for patients and their families. We're working to improve public access to quality medical information so that patients & families can make informed decisions about their health.