Making Payments

To securely view and pay your bills online, visit pay.baystatehealth.org and enter your Bill ID and date of birth. If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.

Your Bill ID is a 12-digit number that can be found at the upper right-hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.

Sometimes there is a slight delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly paper statement, text message and/or email, depending on your notification preferences.

Baystate Health gives you several ways to pay bills, including:

• Visiting pay.baystatehealth.org, retrieving your account and following the payment instructions.
• Clicking the link displayed in text message and/or email notifications and following the payment instructions.
• Scanning the QR code printed on your monthly paper statement with your mobile device camera and following the payment instructions.
• Submitting your payment information over the phone by calling the pay by phone number listed at the bottom of the front page of your monthly paper statement.
• Mailing check or money order with the payment slip included with your monthly paper statement.

Securely pay bills via credit/debit card, electronic check payment (ACH), Flexible Savings Account (FSA)/Health Savings Account (HSA) cards, Apple Pay, or Google Pay, as well as on your own terms with customizable payment plans.

Baystate Health understands that paying medical bills can be difficult and we offer flexible payment options to make it easier. Visit pay.baystatehealth.org to:

• Set up a custom payment plan by selecting the payment frequency, duration and date of first payment.
• Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.

Additionally, you can get help by getting in touch with our centralized Patient Financials Team at 833-837-2525.

To manage electronic bill notification settings, access your account at pay.baystatehealth.org and go to “My Account” (click on the circle with your initials at the top right corner of the page). There you can view the contact information that we have on file for you as well as modify bill notification settings. If you don’t see your mobile phone number and/or email address listed or if any of your contact information is incorrect, please contact our centralized Patient Financials Team at 833-837-2525 to add or update it.

It’s our top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. Baystate Health and agents acting on our behalf will never share your personal information with anybody else.

Call Patient Billing Services at 413-794-9999 or 833-837-2525.

You may receive bills for facility charges while in the hospital, including charges for room, operating and recovery room charges, nursing and technical support, rehabilitation, pharmacy, and supply charges. You may also receive bills from the physician, as well as bills from the Laboratory, the Radiology Department, and anesthesiologists.

For hospital bills: Please call our representatives at 413-794-9999 or toll free at 833-837-2525. They will be able to process your request for you.

For Baystate Medical Practices physician bills: Please call 413-794-9999 or toll free at 833-837-2525.

If you qualify for Health Safety Net (HSN), medically necessary services are covered. For specific questions, contact MassHealth toll free at 800-332-5545 to speak with a Free Care Specialist. Please note that physician's charges are not covered under the HSN guidelines. Due to the affiliation of your physicians with Baystate Health, should you call and request HSN coverage for these services we will be happy to assist you.

Yes, you can estimate most fees in advance of services through our Price Estimate Tool. If you have any questions, contact us Monday – Friday from 8 am – 4 pm: 413-794-9999 (or toll free, 833-837-2525).

To estimate cost for radiology or anesthesiology, please call:

• Anesthesia services at 800-222-1442
• Baystate Medical Center Radiology & Imaging at 800-688-6663
• Baystate Franklin Medical Center Radiology & Imaging at 800-524-2554
• Baystate Mary Lane Hospital Radiology & Imaging at 800-688-6663