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Baystate Reference Labs Business Development

Baystate Reference Laboratories (BRL) is Baystate Health's clinical diagnostic laboratory service, providing state-of-the-art, convenient Pathology Test/Management Services to physicians, hospitals, and other health care services throughout Western New England.

Laboratory Services Guide

A comprehensive reference to the lab tests Baystate Reference Laboratories supports, this guide covers specimen requirements, handling practices, fact sheets on standard tests and more. NOTE: if asked for a user ID and password, both are brl (case sensitive).

BRL offers a range of pathology testing, including:

  •  Anotomic Pathology
  • Autopsy Services
  • Blood Donor Services
  • Chemistry/Endocrinology
  • Clinical Pathology
  • Cytopathology
  • Dermatopathology
  • Electron Microscopy
  • Flow Cytometry
  • Hematology
  • Immunology
  • Laboratory Genetics
  • Microbiology
  • Molecular Biology
  • Molecular Genetics
  • Perinatal/Placental Pathology
  • Reproductive Biology (IVF)
  • Surgical Pathology
  • Therapeutic Apheresis Services
  • Transfusion Medicine
  • Urinalysis
  • Virology/Serology

Clinical Updates

7/21/14: Change to BD Map Capillary Blood Collection Tubes
1/31/14: Changes to CBC and Differential
8/1/13: HSV PCR Reminder
7/2/13: Changes to Vancomycin Level Critical Value Policy
6/25/13: Change in Reference Laboratory for Maternal Serum Screening & Amniotic Fluid Alpha Fetoprotein (AFP)

Contact BRL Departments

Business Development


Client Services

Fax: 413-322-4001

Courier Services

BRL provides daily or per call pick-up and delivery service Monday through Saturday. A convenient pick-up time will be established that meets each facility's requirements. BRL representatives are trained to be prompt, courteous, and responsive to our clients' needs. Lock boxes will be provided for after-hours specimen pick-ups.

To request a courier pick-up, please call 1-800-778-5599.

Inquiries regarding laboratory services should be directed to your Business Development Representative. A message may be left with BRL Client Services at 413-322-4000 or 1-800-778-5599.

Business Development Team


Cheryl McGrath

Business Development Representative
361 Whitney Avenue
Holyoke, MA 01040
Fax: 413-322-4003

Salls Kelly

Kelly Salls

Senior Business Development Representative
361 Whitney Avenue
Holyoke, MA 01040
Fax 413-322-4003


Sue Stockley

Blood Donor Recruiter
361 Whitney Avenue
Holyoke, MA 01040
413-322-4044 877-612-5663
Fax: 413-322-4003


Anne-Marie Villamaino

Business Development Representative
361 Whitney Avenue
Holyoke, MA 01040
Fax: 413-322-4003

Contact Us

"Our mission is to improve the health of the people in our communities every day, with quality and compassion."

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