Get the help you need in a convenient, confidential, safe and non-judgmental environment.
Confidential counseling is available through the WorkLife & EAP Support program. This service is offered at no cost to you and is provided by Magellan Health 24/7/365. Call 800-888-6332 whenever you need support.
Working with a licensed therapist can help many common concerns including; stress, anxiety, grief, sadness, depression, marital/family relationship concerns, parenting, alcohol and substance addictions and more. Counseling sessions are solution-focused; the therapist will help you better understand challenges and determine helpful next steps to move forward.
How many sessions are available?
You and your dependents and household members EACH have up to 6 counseling sessions per issue, per concern, per year. For instance, if you call in for support for managing your anxiety, you are covered for up to 6 sessions with a therapist. At another time during the year you may want discuss challenges you are having with your teenage child and you would have up to another 6 sessions for that concern and so on. Each of your dependents or household members would also have up to 6 sessions each year to address a particular concern.
What happens when I call?
Every call is answered by a master's level licensed clinician who listens to your concerns and connects you with the resources to best meet your needs. If you are in crisis, clinicians are available at the time of the first call to address your immediate concerns.
For non-immediate needs, counseling is available in person and virtually:
1. Local Counselors in the Community – These are typically in-person, although some counselors may continue to be available post-pandemic via phone/video. Your intake clinician will perform the search to locate a provider that aligns with your scheduling needs. We highly recommend going that route as trying to establish that first appointment via a provided list of therapists can be a time-consuming process.
You can expect your first appointment to take place:
Urgent and Emergent Needs: First appointment with a local provider occurs within 6 hours to 48 hours of your intake call.
Routine Clinical Support: First appointment with a local provider occurs within 10 business days.
2. Virtual Therapists through BetterHelp - Individuals age 18 years and above have access to the BetterHelp nationwide network of tele-health therapists. Access to this network of providers typically occurs within 24 hours of completing the BetterHelp “matching questionnaire”. When you speak with the intake clinician at Magellan, they will email you a unique link that will take you to the questionnaire.
Read the BetterHelp program FAQs.
What if more than 6 sessions are needed?
If you seek to continue your counseling, after the 6 sessions, behavioral health visits are covered through your BH-HNE medical plan- both through the local provider network and through the Teladoc behavioral health network. With the exception of the HSA Medical Plan, there is no deductible and no co-pay associated with the use of services---which means there is no cost to you. If you are covered by another health insurance carrier, contact them directly to ask about your behavioral health coverage.
Additionally, it is not a requirement to use the EAP counseling services prior to using the medical plan behavioral health services. Both are options for accessing the care you need. It's your choice. See below for information on the HNE medical plan and the counseling benefit.
FLYER: Worklife and EAP Support Program
Print the overview flyer to take home and share with your family.
Call Magellan Health at 1-800-888-6332 Calls are answered 24/7/365.
Access Resources Online- Visit MagellanAscend.com and create an account:
1. Select Find My Company/Log In
2. Select the tab Log In
3. Next to “Don’t have an account?” select “Sign up”
4. Complete account registration form
5. Select Get Started
Behavioral Health Visits through your BH-HNE Medical Plan
All Baystate Health team members who are enrolled in either one of the BH-HNE medical plans, also have access to licensed therapists and psychiatrists in the local community.
To access therapists and locate those that are accepting new patients, visit healthnewengland.org.
Once on the site: Select: "Members" and scroll down to "Provider Search".
Select: "Find a Health New England Provider"
Provider Network: Select "Self-Funded (ASO) PPO"
Specialty: Search on; Cognitive Behavioral Therapy, Licensed Marriage and Family Therapist, Licensed Mental Health Counselor, Marriage and Family Therapy, Narrative Therapy, Outpatient Mental Health Services, Psychology-LICSW, PhD, Psychiatry, Substance Abuse
- If enrolled in the Baystate Advantage Medical Plan, there is no deductible for outpatient or inpatient behavioral health and no copay.
- If enrolled in the Baystate HSA Medical Plan, you pay the full cost until your deductible is met. Once met, you do not have any member coinsurance costs.
See the 2021 BH Medical Plan Cost Summary.
Behavioral Health Visits through Teladoc
All Baystate Health team members who are enrolled in either one of the BH-HNE medical plans, also have access to a nationwide network of licensed therapists and psychiatrists across the nation, through Teladoc. Teladoc is a telemedicine service that provides access to a large variety of licensed healthcare professionals, including licensed therapists, psychologists and psychiatrists via video chat (preferable), phone, or mobile app.
Once you log into the Teladoc site, you answer a few questions about your needs and preferences and are presented with a listing of available therapists, along with their bios. You select your preferred appointment dates and times and will receive a response within 48 hours and an appointment within 7 days.
For continuity of care, you can continue with the same therapist.
- If enrolled in the Baystate Advantage Medical Plan, there is no deductible and no copay.
- If enrolled in the Baystate HSA Medical Plan, you pay the full cost until your deductible is met. Visits range in cost from: LICSW $80 - Psychiatrist $160/visit. Once the deductible is met, you will not pay any coinsurance.
See the 2021 BH Medical Plan Cost Summary.
GET STARTED WITH TELADOC
1. Activate Your Account: Be ready when you need care by activating your Teladoc account now. Select Get Started. Enter your medical history information.
2. Request an Appointment: By phone at 1-800-Teladoc (835-2362), or log in online or request your appointment via the mobile app.
Lifestyle coaching to help you grow and achieve your goals. You define the changes you want to make, whether personal or professional. Lifestyle coaches are certified to provide confidential and unbiased support, resources and accountability to help you achieve your goals.
Coaches can assist with a variety of topics including:
- Handling stress
- Mild mood issues
- Mild substance abuse
- Career or work performance
- Relationship concerns
- Not getting enough sleep
- Maintaining a healthy weight
- Personal improvement
How does coaching work?
Your coach helps you clarify your goals, identify obstacles that hold you back, and develop action-based solutions to achieve your goals.
- Lifestyle coaching is short-term and the duration varies by individual
- Meet regularly with the same coach by phone or video
- Coaching sessions last up to 45 minutes in length
- Your coach serves as a guide, support and even cheerleader as you set goals during the first session and make further progress in subsequent sessions
Ready to schedule your first appointment?
Call Magellan Health at 1-800-888-6332. Coaching is unlimited and not a part of the EAP Counseling 6-session limit per issue, per year.
We often think of grief only as it relates to death but forget that grief is really the natural response to loss or change. Whether it’s the loss of normal routines, trips, or events that we planned, separation from friends and family or our sense of safety, the emotion that we experience is also a form of grief. These feelings may be more intense for those with memories of past losses or traumas.
Whether the loss of a loved one or the loss of life normalcy in any form, know this:
• It is normal to feel sad and overwhelmed when your life and routine is disrupted.
• It is normal to be worried, lonely or frightened during times of uncertainty.
• It is normal to worry about the safety of your loved ones or yourself.
...things will get better and we will get through this.
...people will find a way to come together and help each other.
...you have gotten through other difficult and stressful situations. You can get through this too.
Things you can do:
- Allow yourself time to grieve- Take time to cry or process your grief through another outlet such as art, music, or journal how you feel.
- Share how you are feeling with others- Many people will be sharing similar feelings of disappointment, isolation, or sadness. You are not in this alone.
- Stay connected to your social circles- Use technology such as video chats to “visit” with loved ones. Plan phone calls to keep in touch with family and friends while isolated
- Keep a routine- Have a schedule 7 days a week. Don’t over schedule but give yourself consistency in your days.
- Practice self-care- Take time to do something you love, read a book, make time for exercise, shower daily. Eating and sleeping are also important in self-care.
- Seek out the help from professional experts like your PCP and a therapist.
Licensed therapists are available to help process grief. Many people who receive grief counseling report reduced mental health symptoms like long-term depression. Grief therapy can put you more in touch with your emotions, thoughts, and feelings which will transfer into many other parts in your life. Therapy is available through both the EAP and through your Baystate HNE Medical Plan. See above for more information.
GriefShare Support Groups
The pain of losing someone can stay with us for a long time. GriefShare was created to offer a friendly, caring group of people to walk alongside you through one of life’s most difficult experiences. You do not have to go through the grieving process alone, GriefShare provides seminars and (virtual) support groups led by people who understand what you are going through and want to help. You’ll gain access to valuable GriefShare resources to help you recover from your loss and look forward to rebuilding your life.
There are thousands of GriefShare recovery support group meetings throughout the country. Click here for a local meeting, which takes place online every Monday from 6:30 – 7:30PM (or search for a meeting on a different date/time).
Personal Loss- Step by Step Guidance When a Loved One Passes
This comprehensive booklet, the Guide to Letting Go of Loss, provides support to you and your family when a loved one passes. The guide includes checklists, tips, to-do's and more.
meQuilibrium (meQ) - Digital Tool
The meQ program begins with a clinically validated assessment to learn your meQ personality, sources of stress and top lifts and drags. The assessment helps you uncover your natural thinking and response style to unlock your personal journey to finding peace from within. Using your personalized journeys you can create new habits and ways of thinking through the interactive lessons, guided video experiences, and readings.
View a short video clip from the Chief Medical Officer at meQuilibrium. || Read what your Baystate colleague, Jennifer Arroyo discovered about meQ! || Download the meQ flyer
Get Started with meQ
First time users must initiate account through the WebMD Portal:
1. Log in to your WebMD Portal (www.webmdhealth.com/bhy)
2. Go to Resources from your homepage and select “meQuilibrium”
3. Enter your email and create a password
4. Access via Mobile App
Once your account is initiated through WebMD (steps 1 –3 above) you can download the mobile app. Search and download ‘meQuilibrium’ from the app store on your mobile device. Enter your email and password (created in step 3 above)
meQ Program Validation Studies:
MyStrength - Digital Tool
The myStrength app and web portal helps employees and their household members address emotional concerns such as anxiety, stress, depression, substance use, pain, sleep and more. In-app coaching and interactive, self-paced programs matched to users’ individual preferences optimize the experience.
• Leading-edge technology, with machine learning to personalize the user experience
• Interactive, self-paced programs matched to individual preferences
• Self-monitoring to track mood, sleep, stress and goals
• In-the-moment tools for coping with daily situations
• 30+ life topics including caregiving, substance use, chronic conditions and LGBTQ, regularly updated to reflect current events (e.g., COVID-19 and racial tensions)
• Over 1,600 activities to help individuals live their best lives
• Access to expert coaches for direction and assistance
• Available via web and smartphone/tablet app at no cost for your employees and their household members
How to get started:
- Login to your Magellan Ascend account (instruction to register above under 'Get Started')
- In the Explore section, click on the “Self- Care Programs” icon. Or, in the Your Apps section, click on the “myStrength” icon.
- Follow the instructions to access the myStrength website. Once you are on the myStrength website, you will take a short quiz to get your customized program. As you participate in programs and activities, the myStrength engine will provide personalized recommendations for continued learning. You can also choose to work with a coach who can help you navigate the programs and suggest next steps.
Present Moment Meditation- This 7-minute meditation is recorded by Feline O'Gorman, Baystate Health employee and certified yoga instructor.
Guided Relaxation Session - This 13-minute guided relaxation session is recorded by Annabel Hallgren, M.Ed, LMHC, Sr. Consultant Employee Assistance Program
Audio Files - Access a variety of audio-guided practices for meditation, body scan and yoga, through Dropbox. Simply create and account on your mobile device and you can make the experience mobile via the Dropbox app and loading these files to your device.
Sitting Meditation (45 min)
Standing Yoga (23 min)
Body Scan (42 min)
Mindful Eating (18min)
MBSR Course Audio CD’s: Available on loan from Baystate Health Sciences Library
Other Consumer Mental Well-being Apps
Additional apps available from free, developed by the Veterans Administration and Department of Defense:
- PTSD Coach (for more than PTSD)
- Mindfulness Coach
- CBT iCoach
Other apps on the market available for purchase include the below. If you are enrolled in the BH-HNE Medical Plan wellness apps (beyond these noted here) are eligible for the $200 Wellness Reimbursement benefit. See the Financial Well-being page for more information.
- 10% Happier
WHAT IS RESILIENCY?
Resilience is not a trait that people either have or do not have. It involves behaviors, thoughts and actions that can be learned and developed by anyone. It's also something that needs to be "exercised" to stay strong overtime. Watch this 2-minute "whiteboard" explanation by Dr. Amit Sood on how resiliency has the power to increase your inner strength.
WAYS TO INCREASE RESILIENCE AND INNER STRENGTH
- Build Your Connections - prioritize relationships, connect with others, join a group
- Foster Wellness - take care of your body with proper nutrition, sleep, movement. Practice mindfulness, meditation, pray, avoid negative outlets like alcohol, drugs and other substances.
- Find Purpose - Help others, be proactive, move toward goals, look for opportunities for self-discovery
- Embrace Healthy Thoughts - Keep things in perspective, accept change, maintain a hopeful outlook, learn from your past
- Seek Help - help from a licensed mental health professional can assist in developing an appropriate strategy for moving forward. It is important to get professional help if you feel like you are unable to function as well as you would like or perform basic activities of daily living as a result of a traumatic or other stressful life experience. Keep in mind that different people tend to be comfortable with different styles of interaction. To get the most out of your therapeutic relationship, you should feel at ease with a mental health professional or in a support group. To engage with a therapist, visit the EAP and HNE Counseling Sections of this webpage.
For more information on the above, visit the American Psychological Association website.
Gratitude - A Proven Way to Generate Healthy Thoughts
Acknowledging what we are grateful for is a proven practice for creating happiness by reducing the negative effects of stress, improving sleep and cultivating positive emotions.
Here are a few ways you can practice gratitude today!
Resources and Research on Gratitude
WEBINARS ON WELL-BEING
Find webinars on the Live and On-Demand Webinars page.
Mindfulness is the practice of purposely focusing your attention on the present moment—and accepting it without judgment. It is rooted in meditation techniques that help you shift your thoughts away from your usual preoccupations toward an appreciation of the moment and a larger perspective on life.
- Mindfulness can help relieve stress, lower blood pressure, treat heart disease, reduce chronic pain and improve sleep.
- Mindfulness has been examined scientifically and has been found to be a key element in happiness.
Dr. Jon Kabat-Zinn, founder and former director of the Stress Reduction Clinic at the University of Massachusetts Medical Center, helped to bring the practice of mindfulness meditation into mainstream medicine and demonstrated that practicing mindfulness can bring improvements in both physical and psychological symptoms as well as positive changes in health attitudes and behaviors. Psychotherapists have turned to mindfulness meditation as an important element in the treatment of a number of problems, including, depression, substance abuse, couple's conflicts, anxiety disorders and obsessive-compulsive disorders.
Mindfulness is a way of using your brain to intentionally pay attention to life as it is happening. Through Mindfulness, you will learn the skills to achieve greater mental and emotional fitness and an enhanced quality of life. View this quick 2 minute overview of mindfulness.
Mindfulness-Based Stress Reduction (MBSR) - This intensive world acclaimed program, created by Dr. Jon Kabat-Zinn, at UMASS Medical School has taught thousands of people how to access and mobilize their inner resources for coping, growing and healing, by exploring the interplay between mind and body—allowing greater ease and peace of mind. To fully benefit from this program, you must be willing to make a strong commitment to attend all classes and to practice daily home assignments for eight weeks.
You will learn how to:
•Respond more effectively to everyday stress and anxiety
•Improve your interpersonal communication and relationships
•Be more fully present to yourself and the people you engage with every day
•Experience a richer more fulfilling life
•Develop a practical routine to sustain mindfulness practices learned in class
Self-Guided Tools to Help You Build Resilience
See the section above for resources like meQuilibrium and MyStrength. Both of these digital tools include mindfulness and meditation practices.
Yoga and Meditation
Information on programs is located on the Exercise & Yoga page.
Mindfulness Courses in the Community
Center for Mindfulness- Explore available MBSR courses both in-person and online.
Mindful Awareness Practice Center (MAPCenter)- Individual and group mindfulness courses as well as a mindful/intuitive eating course.
Transcendental Meditation - a simple, natural technique that allows your body to settle into a state of profound rest and relaxation and your mind to achieve a state of inner peace, without needing to use concentration or effort.
Want to know what other wellness courses are available in your community?
Contact your WorkLife and EAP Support program’s and request a worklife concierge search be done on all available programs in your community and online. Within 3 business days they will provide you a comprehensive list for you to select from. Call 1-800-888-6332.
Mindfulness and wellness courses are eligible for the $200 Wellness Reimbursement for BH-HNE Medical Plan members.
Webinars on Mental Well-being
For the library of webinars, visit the Live and On-Demand Webinars page.
Offered through BMC Spiritual Services
Monday-Friday at noon a brief prayer service is held in the Chapel on Wesson 3 at BMC. The nature of the service varies each day, but the intention is always to pray for needs of the patients, families and hospital staff. It is also an opportunity to meet with a Chaplain.
In-the-moment care provides a short period of rest or relief and can support needs around; loss of a patient or challenges with patient care, loss of a co-worker or personal loss and bereavement, prayer and blessing, moral distress, workplace violence, struggle with purpose, staff memorial services, spiritual resources in the community, and more. Chaplains round the BMC nursing units regularly and during this time they are available for this in-the-moment support. They are also available by phone (413-794-2899) or pager (42899) for 24/7, confidential spiritual support for team members across the organization during the pandemic.
Walking the Labyrinth
Discover ways this ancient tool can help you find peace of mind and feel more relaxed. The labyrinth is chaplain-guided every Thursday at noon and self-guided for the remainder the afternoon. For a guided walk, meet at the BMC Chapel, Wesson 3. No registration required.
Through a partnership with LifeCare, Magellan will connect you with worklife specialists that will research support information and service providers in many areas of daily life, saving you time and money. Including childcare, schooling and parenting needs, eldercare, academics, home improvement, travel planning and more.
Under this worklife umbrella of benefits you have access to free consultations and resources with financial coaches for things like; budget planning, debt and credit management, college and retirement planning, taxes, loan and mortgage assistance. In addition to all of this, you have ID Theft services and access to attorneys for Legal Services consultations and resources.
To learn more visit the Daily Life page.
CRITICAL INCIDENT RESPONSE FOR TEAMS
When a traumatic event occurs CIR services can help minimize the long-term effects on staff and the organization. A CIR counselor helps staff process and cope with the emotional and physical impacts of a traumatic event by fostering their natural resilience, coping skills and strategies. A broad range of services are available, and they are deployed according to your department’s individual circumstance and department needs.
Services include Psychological First Aid (PFA), Management Consultations, group and individual support to affected staff members and telephonic crisis support. Services are confidential and provide staff members with the resources and support they need to manage potential stress and return to their regular lives. To access this service, contact Magellan Health at 1-800-888-6332 and Magellan will coordinate with Baystate’s Sr. EAP Consultant who will outreach to you to bring this service to your department. Management can also opt to a counselor in the community to perform this service.
EMOTIONAL SUPPORT RESPONSE FOR TEAMS
This is a form of CIR for intact work teams that will provide opportunities to learn coping skills as well as discuss challenges that are impacting team function. An overview of resources can be provided, along with skills for relaxation, meditation, coping, and team-based emotional support will be used. The Sr. Consultant will work with the Manager/HRBP to develop an agenda that will work best for the team.
Requests for this level of support would come through the manager/leader of the department, or in partnership with the HRBP. All teams are eligible for this service, whether frontline staff or non-clinical. The service would be delivered to the department via in person or virtual group meeting format. Managers/HRBPs should reference that they are interested in emotional support for their team when contacting Annabel Hallgren, Sr. Consultant Employee Assistance Program (413) 209-7468 or Annabel.Hallgren@baystatehealth.org
In-the-moment care provides a short period of rest or relief and can support needs around; loss of a patient or challenges with patient care, loss of a co-worker or personal loss and bereavement, prayer and blessing, moral distress, workplace violence, struggle with purpose, staff memorial services, spiritual resources in the community, and more. Chaplains round the BMC nursing units regularly and during this time they are available for this in-the-moment support. They are also available by phone 24/7 to provide confidential support all other team members across the organization during the pandemic at 413-794-2899 or pager 42899.
Content in development
Webinars on Mental Well-being
Visit the Webinar page for live and recorded educational webinars.