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Financial Well-being

Baystate offers a variety of resources to help support your financial health. Browse the resources below to help you achieve financial well-being. For access to the monthly calendar of financial education and support, click here.

Financial Coaching & Planning

My Secure Advantage® (MSA) 

MSA is your financial benefit through your WorkLife & EAP Support program. You can be confident about your finances in every stage of life – be it managing student loans, buying a home, growing a family, paying down debt, or planning your retirement.  The service includes:
Assessment & Action Plan
Receive an action plan based on the results of your financial assessment and track your  financial well-being score over time to see  your progress.
Money Coach
Finally, a mentor for your finances! Coaches  don’t sell products. Their mission is to help you create, manage and achieve your financial goals.
Private Financial Website
Year-round access to online video courses,  articles, calculators and worksheets on your  secure website.
Educational Events
Enjoy on-site classes, monthly webinars and live forums covering virtually all areas of finance and related life events.

What is My Secure Advantage®?

You, your dependents and your household members get 3 consultations per topic per year with a confidential and non-judgmental Money Coach.

What will the program do for me?

Whether you’re new to managing your money or you’ve got a handle on your finances, make sure you’re on the right track with the guidance and accountability of a Money Coach. Our purpose is to help you overcome financial challenges and accomplish financial goals. Build a strong and secure financial future, increase wealth, as you lower debts, improve credit and decrease financial stress.

What is a Money Coach?

A Money Coach assists and guides with the end goal of teaching you new habits in order to resolve your financial challenges and achieve your goals. They are salaried employees that provide financial guidance, yet they do not receive transaction-based compensation. Their sole focus is helping people improve their financial lives through one-on-one, confidential and unbiased coaching relationships.

When is my Money Coach available to talk and how long are consultations?

Your coach is available Monday through Friday from  9:00am - 11:00pm EST. Consultations are typically thirty minutes in length. Time between consultations varies by individual. 

What topics can my Money Coach help me with?

  • Debt & Credit
  • Spending & Saving
  • Student Loans
  • Taxes
  • Getting Married
  • Large Purchases
  • Home Buying  
  • Estate Planning
  • Retirement Savings  
  • Investing
  • Planning for College  
  • Maternity Leave
  • Divorce
  • Loss of a Loved One  
  • Caring for Parents  
  • And More!

Can my spouse/partner join me during consultations?

Of course--and it's even recommended! Not in the same location? No problem. Your coach can teleconference your spouse/partner into the call.

Is my information kept confidential?

Yes, we do not sell or share your information with third parties and use of the program is kept confidential as well.

What experience does a Money Coach have?

MSA staff have an average of twenty-two years of relevant professional experience and multiple certifications from the financial services industry. Certifications include but are not limited to:

Certified Tax Coach™
CFP® Certified Financial Planner™ Professional
CHFC Chartered Financial Consultant® 
AFC® (Accredited Financial Counselor®)
CCFS™ (Certified College Funding Specialist™) 
CCRS™ (Certified Credit Repair Specialist™)
CDFA™ (Certified Divorce Financial Analyst®)
CMPS® (Certified Mortgage Planning Specialist)  
CPA (Certified Public Accountant)
CSA (Certified Senior Advisor®)
FRS™ (Fraud Resolution Specialist™) 

Schedule a Meeting

Meetings are available from Monday to Friday from 9:00 am – 11:00 pm ET and you can invite your spouse or partner to join you. Call WorkLife and EAP Support at 1-800-888-6332 to schedule.  This service is available to all Baystate team members, their dependents and their household members.
Click here to print a copy of the flyer. 
Note: if you exhaust your benefits and want to continue using the service, you have the option to purchase Financial Wellness for $39.95 per month to receive unlimited coaching and an even more robust website experience.


Saving for Retirement

Employee Contributions

You can elect to make pre-tax contributions up to $19,500 for calendar year 2021 ($26,000 if age 50+) with several investment options available. For more information, visit The Hub/Benefits/Retirement Plans

Employer Contributions

The 100% employer-paid defined contribution plan has contributions ranging from 3-5% of gross earnings based on years of service. You are eligible for a contribution in any calendar year in which you work 1,000 hours or more. To be vested you must work at least three calendar years of 1,000 hours. In addition, Baystate provides a 50% match on the first 4% of your contributions.

Retirement Planning Consultations

Through Empower Retirement:  An Empower Retirement plan specialist can help you review your account balance, update beneficiary information, and discuss options for consolidating other retirement accounts you may have into your current Empower retirement account.  These 1:1 appointments with am Empower Retirement Education Specialist take 20-30 minutes.  For more information or to schedule a one-on-one appointment now, click here.

Through My Secure Advantage:  You have access to tools and resources to help you feel more confident about your financial future.  You can work one-on-one with an MSA Money Coach who is a Retirement Specialist who will help you identify sources of retirement income, consider the risks and determine how you might address them in order to stay on track.  You will learn how to:

  • Create a personalized vision of retirement
  • Learn how to protect your assets, credit and future
  • Understand the basics of investing
  • Determine retirement goals vs. life goals
  • Explore solutions to address shortfalls
  • Balance living for today vs. saving for tomorrow

MSA Money Coaches who assist in retirement planning hold either certification designation; CFP® Certified Financial Planner™ Professional or a CHFC Chartered Financial Consultant® 

For more information or to set up a meeting with an MSA Money Coach, visit the Financial Planning and Coaching page above.


Tax-Advantaged Savings Accounts

Health Savings Account

Contribute pre-tax dollars to a health savings account if you enroll in the HSA medical plan. For more information visit The Hub/Benefits/Medical Insurance

Flexible Spending Accounts

  • Health Care- Contribute pre-tax dollars to pay for eligible health, dental and vision expense not covered by a group health plan.
  • Dependent Care- Contribute pre-tax dollars to pay for eligible dependent care expenses including day care, day camp, and elder care expenses incurred while at work.

For more information visit The Hub/Benefits/Flexible Spending Accounts

Income Protection Benefits

Short Term Disability Insurance

Provides income replacement for periods of extended illnesses and injuries that do not extend long enough to qualify for Long Term Disability. Baystate covers 60% of your base salary up to a maximum of $7,500 per week at no cost to you. Supplemental buy-ups are available during Open Enrollment .Depending on your income level, you may also be eligible for additional income replacement under Paid Medical Leave and therefore may not need to enroll in this additional STD benefit.   For more information, visit The Hub/Benefits/Short Term Disability.

Group Long Term Disability Insurance

Provides income if you become ill or injured off the job and cannot work for 90 days or more. Baystate covers 50% of your base salary at no cost to you. (Part-time employees pay the full cost of coverage). For more information, visit The Hub/Benefits/Long Term Disability

Group Term Life Insurance

Baystate covers at least one times salary for full-time employee and 50% of salary for part-time employees. Amounts over $500,000 require medical underwriting. For more information visit, The Hub/Benefits/Life Insurance

Additional Benefits Available for Purchase- BenefitsPlus

These additional benefits are available to support the financial health of you and your family. They are offered to you at group discounted rates and are payable through payroll deduction. Many of these benefits are also available to part-time and per diem team members. Watch this quick BenefitsPlus video overview.

You can purchase these benefits ANY TIME during the year:

Auto Insurance

Find comprehensive policies that cover theft, collision, bodily injury and more. Learn more on The Hub>Benefits>Health Insurance and Financial Protections>Benefits Plus

Home Insurance

 Available for both home owners and renters. Learn more on The Hub>Benefits>Health Insurance and Financial Protections>Benefits Plus 

Pet Products

  • Nationwide Pet Insurance- Reimburses you for treatments, surgeries, lab fees x-rays and more. You can use veterinarians of your choice.
  • PETplus Wholesale Pricing through Pet Assure – Purchase pet prescriptions, preventatives, specialty food and other supplies at below-retail prices. 

Learn more on The Hub>Benefits>Health Insurance and Financial Protections>Benefits Plus

Money-back: Reimbursements & Assistance

$1,000 Healthy Choices Raffle! 

Every month through December, participants have a chance to win a $1,000 VISA gift card! 4 winners are selected each month!   The more activities you participate in, the more times you are automatically entered into the drawing (up to 40 entries/person). Entries accumulate each month, so participate early in the year to maximize your potential to win! For more information, visit The Hub/Baystate Healthy/$1,000 Healthy Choices Raffle

$200 Wellness Reimbursement

Receive $200 cash back when you purchase a variety of wellness activities or products including; gym memberships, wellness and fitness classes- live and online.  Plus as of July 1, 2021 the amount increased from $150 to $200 and will cover the purchase of fitness equipment, golf and ski tickets or CSA farm shares. This benefit is available to employees enrolled in a BH-HNE medical plan.  For the quickest and simplest reimbursement process, login to your HNE portal at and select Forms.  If you prefer the paper/mail method, download the 2021 form. 

Massage Reimbursement 

Up to two, 60-minute massage therapy visits per calendar year for BH-HNE plan members. The form is located at

Personal/Vacation Cash-in Program

Some Baystate locations allow you to cash-in a portion of your Personal/Vacation time each year in December. For more information, visit The Hub/HR/Paid Time Off.

Educational Assistance

Receive reimbursement for expenses incurred as part of an approved course of study at an accredited college, university, or technical school, up to $2,500 per year. For more information, review the Human Resource Policy BH-HR-705.

Home Buying Assistance

Through the Mark R. Tolosky Baystate Neighbors Program employees can receive up to $7,500 in forgivable loans for a first-time home purchase in Springfield, Greenfield and Ware. For information, visit The Hub/My Baystate/Home Buying Assistance Program.

Adoption Assistance

Receive up to $3,000 per adopted child with a yearly limit of two adopted children or $6,000 in adoption benefit. For more information, review the The Hub/Policies/Human Resource Policy BH-HR-300.

ID Theft Protection and Resolution

ID Theft Protection Insurance

Alerts you to any possible suspicious activity with fully managed resolution services. 100% issue resolution guarantee. $1 million ID theft insurance policy. Learn more on The Hub>Benefits>Health Insurance and Financial Protections>Benefits Plus

ID Theft Resolution Support

Free 60-minute telephone consultation with a Fraud Resolution Specialist™ who listens to issues, answers questions and gives directions and tools to help resolve situation
Free ID Theft Emergency Response Kit℠. Available through your WorkLife and EAP Support program for you and your dependents, and household members. If your identity is stolen and you do not have ID Theft Protection insurance, call 800-888-6332 to get connected with a Fraud Resolution Specialist.

Onsite Banking and Credit Union Membership

Pioneer Valley Credit Union (PVCU)

Benefits of being a PVCU member include:

  • Free and Online Services Include: checks, online and mobile banking, bill pay, account activity alerts, eStatements, mobile check deposit, PVCU does not charge when use non-PVCU ATMs (and reimburses up to $25/year for ATM charges from other banks)
  • Checking:  cash rewards, teen checking, overdraft protection services
  • Savings: holiday and vacation clubs, youth accounts, emergency fund accounts, retirement accounts
  • Loans: Low rates on loans! 24/7 online loan applications, auto, personal, student, recreational vehicle, heat, mortgages
  • One on One Financial Counseling, debt analysis, budget plans, retirement planning, college planning, student debt, etc.
  • CU on the Go Mobile Branch Solutions- the bank comes to your worksite upon request.
  • PVCU also hosts information tables at various locations across the organization. Learn more about banking services, open an account, apply for a loan or make updates or changes to an existing account. Click here to see the current schedule.

Full Service Branch Baystate Medical Center

759 Chestnut Street - Daly Bldg across from the Gift Shop.
Phone: 413-733-2800 or visit


Loan office hours are the same as the full service branch.

Mon, Tues, Wed, Fri.: 9 a.m. - 4 p.m.
Thursday: 7 a.m. - 4 p.m.

ATM Locations

  • 280 Chestnut St. - Terrace level
  • 361 Whitney Ave. - Café- ATM takes deposits
  • 759 Chestnut St. - Back of the North Café and at Daly Bldg across from the Gift Shop (takes deposits)
  • 3300 Main St. - Vestibule at the main entrance

Franklin First Federal Credit Union

Membership is available to anyone who works, lives, attends school or worships in Franklin County. For more information call 413-774-6700 or visit

Legal Services

Legal Services

At no cost to you, you can speak directly to an attorney whenever you have questions about legal matters such as divorce, custody, adoption, real estate, debt and bankruptcy, landlord/tenant issues, civil and criminal actions and more. If you require representation, you can be referred to a qualified attorney for a free 60-minute consultation and a 25% reduction in customary legal fees.

Call WorkLife and EAP Support at 800-888-6332 – 24/7/365.

Or Visit the website to get started on your own.
1.Create an account to have full access to these confidential resources.
2.Select the blue FindMyCompany/LogIn – upper right
3.Select the tab Log In
4.Next to “Don’t have an account?”  select  “Sign up”
5.Complete account registration form
6.Select Get Started

Legal Insurance

You're more likely to need legal services than to be hospitalized. Yet, while most people have medical insurance, they have no safety net to handle legal events in their life. With MetLaw®, you can obtain services from attorneys in much the same way as you do from the doctors who participate in your medical plan.

MetLaw provides access to a network of participating attorneys for help with a wide range of legal issues, including:

  • Wills and Estate Planning
  • Family Law (Name Change, Adoption)
  • Consumer Protection (Auto Repair, Consumer Fraud)
  • Juvenile Court Matters (Includes Criminal Matters)
  • Debt and Identity Theft Matters (Bankruptcy, Tax Audits)
  • Home and Real Estate Matters (Purchase or Sale of a Home, Security Deposits)
  • And more


To learn more and enroll in Legal Insurance:

As a new hire, you can enroll within 31 days of your benefits eligible date. Outside of your new hire enrollment period, enrollment is limited to Benefits Open Enrollment only, which occurs each year in the Oct-Nov timeframe. Legal insurance is a part of the BenefitsPlus program. Learn more on The Hub>Benefits>Health Insurance and Financial Protections>Benefits Plus 


Educational Assistance & Savings Plan

Educational Assistance

Receive reimbursement for expenses incurred as part of an approved course of study at an accredited college, university, or technical school, up to $2,500 per year. For more information, review the Human Resource Policy BH-HR-705.

529 College Savings Plan

A 529 plan is an education savings plan designed to help you set aside funds for future college costs. It is named after Section 529 of the Internal Revenue Code which created these types of savings plans in 1996. 529 plans offer unsurpassed income tax breaks. In addition, this plan provides you professional money management services and low fees. To learn more and to enroll, login to Workday >Benefits> BenefitsPlus

Financial Hardship

Financial Hardship Services

Financial hardship typically refers to a situation in which you are not able to keep up with debt payments and bills or if the amount you need to pay each month is more than the amount you earn, due to a circumstance beyond your control. 


A financial hardship can happen to anyone and often results from a change in your financial circumstances. Common reasons for a hardship include, loss of job in your household, reduced hours or pay, divorce or death of a spouse or medical illness or injury.  There are community and federal resources that can help during these times.


Community Resources and Government Benefits

Resources are available at both the community and federal level and vary based on income, need and where you reside.  Support resource examples include; housing, utilities, food, goods, transit, money and legal resources.

You can research what is available on your own or engage a worklife specialist to do the work for you (that’s what we recommend!)

Ask a Worklife Specialist to Compile Information for You

Call Worklife and EAP Support and request a worklife specialist for “Daily Needs”.  The specialist will work with you to assess your needs and research all available support programs. Within 3 business days you will be emailed an organized and comprehensive packet of information from which to work from.

Contact a specialist 24/7 by phone at 800-888-6332 or send a simple message to that includes the following information:

  • Your name
  • Your contact number and/or email address
  • A description of what we can help find for you

Research Services on Your Own through Resource Databases - 413Cares is an innovative community portal that provides online access for residents of Western Massachusetts to available resources from housing, to healthcare, early education and more.Visit

HelpSteps - HelpSteps helps connect individuals to resources based on your identified location and needs. Visit

Look4Help - Look4Help is an online, public resource directory that is updated to reflect available resources from food, mental health, employment, and much more. Visit

Federal Financial Assistance Benefits

Federal Grant and Loans, visit

Common Situations that Create Financial Distress:

  • High balances (or balances beyond your credit limit) on credit cards 
  • Using credit to pay for everyday expenses when you aren’t able to pay off balances monthly
  • High debt to income ratio
  • Utilizing high-interest loans or cash advances to make ends meet
  • Juggling monthly bills
  • Making only minimum payments on balances
  • Fear of knowing what you owe
  • Late or over the limit fees piling up
  • Reduced credit score resulting from high balances and/or late payments
  • Inability to qualify for needed credit

We want to help put an end to your financial stress.  Money Coaches through My Secure Advantage can help with all aspect of your finances and help you put a recovery plan in place.  Visit the Financial Education and Coaching section of this Financial Well-being webpage to learn more.

PerkSpot Employee Discount Center

The PerkSpot Employee Discount Center is your one-stop-shop for exclusive discounts at many of your favorite national and local merchants! PerkSpot is completely free, and optimized for use on any device: desktops, tablets, and phones.


  • Shop 24/7, 365 days a year.
  • Special offers and amazing discounts on electronics, groceries, hotels, restaurants, travel, family care, and more!
  • Includes special discounts available to Baystate employees only.
  • Enjoy new offers daily with “Perk Alerts”
  • Create your own “Favorite Merchants” list and suggest merchants to add to the site.

Getting Started

Sign up or log in at Follow the simple on-screen instructions to make an account with your personal or work email.

Start Saving

Enjoy access to thousands of discounts in dozens of categories, updated daily. Take advantage of online offers from popular national retailers, and discover discounts in your neighborhood with PerkSpot’s streamlined Local Map. Filter your map results by categories like restaurants, health & fitness, retail, and more!