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Eldercare and Aging

We know that many of you care for adults in your life. Baystate offers several benefits to help you care for your loved ones across the spectrum of adult and elder care.

Temporary Adult & Elder Assistance In-Home

When an adult relative needs temporary or emergency assistance, back up care is available to you and your adult relatives of any age, through Bright Horizons Back-Up Care Advantage.  Use this service for:

-parents and in-laws               -adult and teenage children            -spouse or domestic partner

Back-up care can help in situations when:

  • your adult/elder needs care in their home
  • you or your sibling need respite care for a parent
  • Your spouse/partner is ill or recovering from a surgery
  • Your adult child is recovering from a hospital stay
  • You need help during your own recovery after an illness or injury

Whether your loved one lives with you, in the same community, or in another state, Bright Horizons has an extensive network of thousands of in-home care agencies.  Non-medical adult care is provided by sitter companions, personal care assistants, and home health aides.  Providers can assist in caring for you member who requires:

  • homemaker or companion services such as household tasks, cooking or light housekeeping as it relates to the provision of care (ex. cleaning up after lunch)
  • personal care services, such as help with dressing, bathing and toileting

Each care agency is monitored for performance through a comprehensive quality assurance program administered by Bright Horizons, and all caregivers are trained and experienced in adult/elder care and meet stringent credentialing requirements.

All Baystate Health team members* who are eligible to receive health benefits have access to Bright Horizons Back-Up Care Advantage and up to 10 days of temporary care each year.  To learn more or to pre-register your loved one, go to   

Username:   Baystate               Password:    Health

By Phone: 877-242-2737

Employee Co-payment portion:  $6/hour

*Team members in collectively bargained units are not yet eligible for Bright Horizons Back-Up Care Advantage.

Legal Assistance and Financial Resources

Access to Attorneys

There are many common eldercare issues that can arise in the area of elder law, including

  • estate planning
  • long term care insurance
  • navigating Medicare/Medicaid
  • and other legal and financial questions that arise

Through Life GuidanceResources & EAP you can speak with an attorney at no cost.  Call 855-327-4479.  All Baystate Health team members and their adult household members are eligible for a free 30-minute consultation.  If your question can not be answered and you require representation, you will receive a referral to a qualified attorney in your area for a complimentary consultation and 25% reduction in customary legal fees thereafter.

Legal Insurance

Legal insurance is available for purchase to all benefits-eligible team members and provides access to  network of more than 11,000 attorneys.   Enrollment and cancellation in the Hyatt Legal Plan is available during benefits open-enrollment or a change in employment status only.  To learn more, click on the flyer.

Dependent Care Flexible Spending Account

You can contribute up to $5,000 per year of pre-tax dollars to a Flexible Spending Account (FSA) to use for elder care expenses incurred while at work. The elder must be a tax-qualified dependent.   Go to eWorkplace/Benefits for more information.


Planning for Permanent Elder Care

Through your Bright Horizons benefit all benefits-eligible team members* have access to additional eldercare resources, Years Ahead and Long Term Solutions. Accessing these benefits is separate from, and does not counts towards the 10 days of Back-Up Care per year limit.

Years Ahead™

This online tool takes you through the entire planning process and provides you and your family the information you needs to understand, evaluate and fine the right permanent care for you aging loved one.  Once you complete the online assessment, a personal online account is set up that allows all family members involved in the decision making process to review options and communicate easily with one another.  In addition, telephonic support with a Senior Care Advisor is available Monday-Friday, 9am-5pm CST. 

Years Ahead is available at no cost to you.  To register, go to and scroll down to Additional Family Support, select Eldercare.  Select, "Free Online Support" to access the Years Ahead registration page.

Long Term Solutions

"Discounted Full Service Support" is available for purchase through Long Term Solutions.  Select this option off the Bright Horizons/Additional Family Support section, enter your contact information and a representative will contact you within 1-2 business days.  Long Term Solutions offers discounted rates on phone and in-person consultative services to help guide families thought the many stages of senior care planning.  Services include: Telephone Consultation, Telephone Assessment, Care Plan Development and Care Plan Resources.

*Team members in collectively bargained units are not yet eligible for Bright Horizons Back-Up Care Advantage.