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Baystate Healthy

Baystate Healthy Zen

For Baystate Health Employees

Our Mission 

Baystate Healthy is dedicated to helping you take care of yourself, take care of others and be your best.  Our mission is to create a strong, fit, energized, and resilient workforce, essential for business success.

The cost of the majority of Baystate Healthy programs are covered by Baystate Health for benefits-eligible employees.  To be eligible, you must work full or part-time and be regularly scheduled to work 16  or more hours per week. (BHH employees 15 or more hours/wk)

If you have questions about Baystate Healthy or would like to be added to our email distribution list, please email us!   We can also be reached at  413-794-4939.

Overview Guide

Print a copy of the Baystate Healthy overview guide of programs and services that support your health, well-being and worklife balance.

Get started with Baystate Healthy. 

Choose from one of the options below:

I am new to Baystate Healthy. Help me get started.

Baystate Healthy Welcomes You!

Follow these step-by-step instructions to get the most out of participating in our Baystate Healthy programs and services.

Step 1: Register for the WebMD Portal and Set Up the App

Your personalized and confidential WebMD portal provides you access to a variety of easy-to-use tools from one of the most trusted sources of health information. Registration takes about 5 minutes and upon successfully registering, you will be automatically redirected to the portal’s homepage. Write down the username and password you create for your WebMD portal and store it in a safe place. You will be required to log in each time you access this secured portal.

  • Tip: Make it easy on yourself.  Once registered in the WebMD portal, download Wellness at Your Side from the Apple App Store or Google Play Store. Once downloaded, open the app and select "Connection Code", enter BHY. You’ll not only have quick and easy access to the portal, but you can access the portal using touch id, rather than a password.   To set up touch ID, select your Initials in the upper right corner, select settings, then turn on Touch ID.

Frequently Asked Questions

What if I forget my WebMD username or password? Call the WebMD Customer Service number at 800-488-3140 and they will retrieve your username and reset your password.

Can I access the WebMD Portal from home? Yes. You can access the portal from any public or private computer, mobile phone or tablet. Simply type the URL (www.webmdhealth.com/bhy) into your internet browser and log in with your username and password. Or better yet, see the Tip above and download the App!

Will I lose my WebMD portal access, if I am no longer employed at Baystate? If you are no longer employed or no longer in a “benefits-eligible” employee status, you will lose access to the WebMD portal. However, you can merge your WebMD health record with a WebMD.com consumer account. You must do this while your WebMD portal is still active. Call Baystate Healthy at 413-794-4939 for further instruction.

Step 2: Complete the WebMD Health Questionnaire

After registering for your WebMD portal, complete the online confidential health questionnaire.  Click on the link to the Health Questionnaire right from the WebMD homepage. The health questionnaire takes about 10 minutes to complete and includes a series of questions about your health needs, strengths and challenges. Your responses are combined to build your personalized wellness profile. It includes easy to answer questions about your lifestyle behaviors (such as diet, exercise, smoking, stress) and some physical measures (such as height, weight, cholesterol, and blood pressure).

Based upon how you answered the questions, a WebMD Health Coach may contact you to determine your interest in coaching.  This is a free service and provided as one of the complimentary benefits of working at Baystate.

Can I retake the Health Questionnaire if there is a change in my health or lifestyle habits? Yes. You can retake the health questionnaire as often as you need to. If you participate in our voluntary incentive program; MyHealth Rewards, completion of the Health Questionnaire is an annual requirement. Taking the Health Questionnaire at least once a year allows you to see progress over time and provides you with updates to your personalized wellness profile.

Step 3:  Participate in our Programs and Services

You are now ready to start engaging in all of the program and services available to you. Your wellness profile, on the health questionnaire results page includes recommendations to programs based on how you answered the questions. This is the perfect starting point to begin taking advantage of our programs. You should also browse our website (see page categories to the left of this website) and browse each page for additional information about all of our programs and services.

Participate in MyHealth Rewards!     

Among our most popular programs is the MyHealth Rewards incentive program where employees who choose to participate can earn up to $250 for completing the required activities, meeting target health outcomes and participating in wellness activities. For more information, visit MyHealth Rewards.

I am a returning Baystate Healthy participant.

Hello, Returning Baystate Healthy Participant!

 If you currently participate in our programs and services, but are looking for more direction on how to better connect with what we offer, follow these step-by-step instructions to get the most out of participating in Baystate Healthy.

Step 1: Register for the WebMD Portal and Set Up the New App!

a) You likely already set up your account on the WebMD portal.  If not, see “b” below.   Now,  make it an even better experience this year, by downloading the new App!

Once registered in the WebMD portal, download Wellness at Your Side from the Apple App Store or Google Play Store. Next, open the app and select "Connection Code", enter BHY. You’ll not only have quick and easy access to the portal, but you can access the portal using touch id, rather than password.   To set up touch ID, select your Initials in the upper right corner, select settings, then turn on Touch ID.

b) Register on the WebMD portal (prior to registering on the App).   If you need to register, the process takes about 5 minutes and upon successfully registering  you will be automatically redirected to the portal’s homepage.  Register now for the WebMD portal.

Tip:Write down the username and password you create for your WebMD portal and store it in a safe place. You will be required to log in each time you access this secured portal.

Frequently Asked Questions

What if I already registered for WebMD, but I can't remember my username or password? Call the WebMD Customer Service number at 800-488-3140 and they will retrieve your username and reset your password.

Can I access the WebMD Portal from home? Yes. You can access the portal from any public or private computer, mobile phone or tablet. Simply type the URL (www.webmdhealth.com/bhy) into your internet browser and log in with your username and password. Or better yet, see the Tip above and download the App!

Will I lose my WebMD portal access, if I am no longer employed at Baystate? If you are no longer employed or no longer in a “benefits-eligible” employee status, you will lose access to the WebMD portal. However, you can merge your WebMD health record with a WebMD.com consumer account. You must do this while your WebMD portal is still active. Call Baystate Healthy at 413-794-4939 for further instruction.

Step 2: Complete the WebMD Health Questionnaire

After registering for your WebMD portal, complete the online confidential health questionnaire.  Click on the link to the Health Questionnaire right from the WebMD homepage. The health questionnaire takes about 10 minutes to complete and includes a series of questions about your health needs, strengths and challenges. Your responses are combined to build your personalized wellness profile. It includes easy to answer questions about your lifestyle behaviors (such as diet, exercise, smoking, stress) and some physical measures (such as height, weight, cholesterol, and blood pressure).

Based upon how you answered the questions, a WebMD Health Coach may contact you to determine your interest in coaching.  This is a free service and provided as one of the complimentary benefits of working at Baystate.

Can I retake the Health Questionnaire if there is a change in my health or lifestyle habits? Yes. You can retake the health questionnaire as often as you need to. If you participate in our voluntary incentive program; MyHealth Rewards, completion of the Health Questionnaire is an annual requirement. Taking the Health Questionnaire at least once a year allows you to see progress over time and provides you with updates to your personalized wellness profile.

Step 3:  Participate in our Programs and Services

You are now ready to start engaging in all of the program and services available to you. Your wellness profile, on the health questionnaire results page includes recommendations to programs based on how you answered the questions. This is the perfect starting point to begin taking advantage of our programs. You should also browse our website (see page categories to the left of this website) and browse each page for additional information about all of our programs and services.

Participate in MyHealth Rewards!     

Among our most popular programs is the MyHealth Rewards incentive program where employees who choose to participate can earn up to $250 for completing the required activities, meeting target health outcomes and participating in wellness activities. For more information, visit MyHealth Rewards.