While we have expanded our use of telehealth for many appointments, we are still safely seeing patients in person as needed.
What will my visit look like?
Whenever possible, we will reduce physical and face-to-face interactions. That means you may be asked to provide insurance or copayment information on the phone before your appointment. It also means that you may be offered a telehealth visit instead of an in-person visit.
Your provider’s office will guide you through your options and steps.
How do I check in for my appointment?
Depending on your situation, you might have a virtual check-in, you might wait in your car, or you might sit in a waiting room. Often, we can escort you directly to the exam room and skip the waiting room altogether.
How do waiting rooms look different?
- Windows or plexiglass barriers have been installed at registration desks
- No magazines or pamphlets
- Reduced seating
- Everyone is required to wear a mask
See below for more about our safety procedures including cleaning, screening, and safe distancing.
We offer virtual care options for all Baystate Health patients, including telehealth phone calls and video chats with providers and secure messaging through the MyBaystate patient portal.
What should I expect during a virtual appointment?
With virtual care, you can talk with your provider in real time from the comfort of your home. During your virtual appointment, your provider will:
- Talk with you about your symptoms and conditions
- Review your medical history, answer your questions, diagnose your symptoms, and prescribe medicines as needed
Learn more and make an appointment
What to Do:
- Visitor policy: To ensure safety, we have changed our visitor policy based on the Massachusetts Department of Public Health’s tiered guidelines.
- Staying in the hospital: Updated guidelines for patients.
- Birthing policy: Birthing partners may remain with the patient until discharge. Learn more.