While we have expanded our use of telehealth for many appointments, we are still safely seeing patients in person as needed.
What will my visit look like?
Whenever possible, we will reduce physical and face-to-face interactions. That means you may be asked to provide insurance or copayment information on the phone before your appointment. It also means that you may be offered a telehealth visit instead of an in-person visit.
Your provider’s office will guide you through your options and steps.
How do I check in for my appointment?
Depending on your situation, you might have a virtual check-in, you might wait in your car, or you might sit in a waiting room. Often, we can escort you directly to the exam room and skip the waiting room altogether.
How will waiting rooms look different?
- Windows or plexiglass barriers have been installed at registration desks
- No magazines or pamphlets
- Reduced seating
- Everyone is required to wear a mask
See below for more about our safety procedures including cleaning, screening, and safe distancing.
We offer virtual care options for all Baystate Health patients, including telehealth phone calls and video chats with providers and secure messaging through the MyBaystate patient portal.
What should I expect during a virtual appointment?
With telehealth, you can talk with your provider in real time from the comfort of your home. During your telehealth appointment, your provider will:
- Talk with you about your symptoms and conditions
- Review your medical history, answer your questions, diagnose your symptoms, and prescribe medicines as needed
Learn more and make an appointment.
We offer both drive-through and walk-up testing by appointment. You must have a referral from your provider in order to make a testing appointment. If you don’t have a primary care provider, you can contact urgent care for a referral.
As part of our efforts to reduce the spread of COVID-19, we are consolidating services at our outpatient locations.
Affected services are listed here. We will update information as service offerings change. Please call your provider's office if you have questions about services and appointments.