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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

COVID-19: What You Need to Know

Updates from Baystate Health infectious disease specialists, with information from the CDC and the Massachusetts Department of Public Health.

Do you have symptoms?

The CDC's self-checker can help determine your COVID-19 risk.

Go To Symptom Checker
symptom checklist covid19_735x415

Update: April 6, 2020

Baystate Health President and CEO Dr. Mark Keroack discusses COVID-19.

Coronavirus Disease 2019 (COVID-19) updates and guidance

The latest on COVID-19:

Updated 4/6/2020

While the news about the new coronavirus (COVID-19) changes by the minute, we want to empower the public to safeguard their health and that of family members.

If You're Sick

  • Call your doctor's office if you have a fever and respiratory symptoms and are concerned about possible exposure to COVID-19. 
  • Telehealth: We are increasing our use of telehealth video visits. These visits allow you to stay in the safety and comfort of your home, while providing a real-time connection (similar to FaceTime or Skype) with your healthcare provider on a mobile device, phone or computer.
  • Testing: For now, we are partnering with the Massachusetts Department of Public Health on patient testing. Talk with your doctor if you have symptoms of COVID-19. Information for providers.
  • Insurance coverage: Health insurers in Massachusetts will cover the full cost of testing, counseling, treatment, and vaccination for COVID-19.

Safety and Prevention

Policy Updates

  • Visitor policy: We're taking precautions in our hospitals. We are not allowing any visitors in our hospitals as of 3/18/20, with some exceptions.  As of 3/21/20, valet parking services will be suspended at Baystate Medical Center's Daly, Wesson, Chestnut, Emergency Department and Baystate Wing Hospital entrances.  Valet services will currently remain open at the D'Amour Center for Cancer Care at 3350 Main Street. Learn more.
  • Staying in the hospital: Updated guidelines for patients.
  • Birthing policy: As of 3/28, birthing partners may remain with the patient until discharge. Learn more.

What to do:

Stay Up to Date on Coronavirus News

Massachusetts Governor Charlie Baker has ordered all non-essential businesses to cease in-person operations. Baker also declared a state of emergency and closed all public and private schools across the state.

The status of COVID-19 is changing constantly. Be sure to check reliable sources for information.