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Baystate Medical Center Volunteer Clearance Process

To find out about becoming a volunteer at another Baystate Health location, contact that location directly.

Volunteers are considered staff and part of our team. As such, you will need to go through several steps before you are actually able to start volunteering. The entire process from time of interview to receiving one’s badge and uniform should take no more than 4-6 weeks to complete. The successful completion of the clearance process will help to ensure that you are fully prepared to volunteer at Baystate Medical Center in a safe and effective manner.


Schedule an interview by calling 413-794-4210. The typical interview is 30 minutes long. By the end of the interview, you will know when and where you are volunteering. You will have completed an application and filled out information giving us permission to do a criminal background check (required for those 18 years old or older). We will provide you with information about health services requirements. We'll also give you a reference form to be filled out on your behalf.


Applicants 18 and older are required to go through a national criminal background check. The actual process is handled by a 3rd party – the same company that does background checks for new employees. The process can take two or more weeks. Once you are cleared through this process, you will be notified to go to Health Services as the next step.


All new volunteers are required to get clearance through our Health Services department. Clearance includes 2 TB tests and proof that the volunteer is immune to measles, mumps, rubella and chicken pox. All volunteers are encouraged to have the annual flu vaccine. In cases where volunteers do not want the vaccine, a declination form will need to be signed, and if volunteering in a patient care area or building, a mask will need to be worn during the entire flu season. Any tests or procedures performed during the clearance process by health services or under their direction will be done at no cost to the applicant.


Once you are cleared by health services, you will attend a volunteer orientation. Orientation is held once a month, only in the evening. Sessions, presented in lecture format, run no more than two hours and require completion of written documents. There will be time for you to ask questions.

* In some cases, volunteers will also need to attend a unit-specific orientation before starting their assignment. Volunteers will be notified of this during their initial interview.


You will receive a badge and uniform at orientation. Badges and uniforms are the property of Baystate Medical Center, and must be cleaned and returned at the end of your volunteer service.