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Where to Get Tested for COVID-19

Where can I get tested for COVID-19 in Massachusetts?

You can find a testing location near your zipcode by searching on Mass.Gov. At Baystate Health, we offer testing for COVID-19 by appointment only—please do not walk into our locations to be tested if you do not have an appointment.

Please do not visit the emergency department for COVID-19 testing. Help us conserve the critical, life-saving resources of our emergency department for those who need critical care.

Find a Testing Site 

Scheduling a Test at Baystate Health

  1. Contact your primary care provider for a referral.
  2. If you are a Baystate Health primary care patient, call 413-795-TEST (8378) to make an appointment (this is an appointment line only). Phone line hours: M–F 8 am – 5 pm, Saturday and Sunday 8 am – 12 pm.

Baystate Testing Centers

To get tested, ask your primary care provider for a referral. If you don’t have a primary care provider, please visit Mass.Gov to find a testing location near you.

Baystate Health Testing Locations (By Appointment Only)

  • 380 Plainfield Street, Springfield – Brightwood Health Center 
  • 298 Carew Street, Springfield – Enter at 300 Carew Street 
  • 33 Riddell Street, Greenfield 
  • 94 Court Street, Westfield (Baystate Noble Hospital ED/Surgical parking entrance) 
  • 85 South Street, Ware – Baystate Mary Lane Outpatient

Rapid Antigen & Rapid PCR Testing: Available at Baystate Health Urgent Care

Tests & Costs

To get tested, ask your primary care provider for a referral or check Mass.Gov to find a location near you.

Diagnostic Coronavirus Testing

A diagnostic test can show if you have an active coronavirus infection. We offer the most clinically proven testing: nasal swab testing.

PCR (Nasal Swab) Testing 

Test price: $130 (billing code U0003), $25 (U0005). Please check with your insurance company to find out if you will need to pay out of pocket for testing.

What is a PCR test? For a PCR test, a provider will collect a sample through a nasal swab. The PCR test will detect the virus's genetic material to tell if you have a current COVID-19 infection. These tests are known as the most clinically proven and effective for detecting COVID-19.

Who should get PCR testing? If you currently have symptoms that could be COVID-19, you will need a PCR test.

Rapid Antigen Testing & Rapid PCR Testing

Test price: The cost for antigen testing is $160 (billing code 87426). The cost for Rapid PCR testing is $175 (billing code U0004). Please check with your insurance company to find out if you will need to pay out of pocket for testing.

What is antigen testing? Antigen tests, or rapid diagnostic tests, detect certain proteins in the COVID-19 virus. You will receive results within 15 minutes.

What is Rapid PCR testing? Rapid PCR tests are used more often if you have symptoms, and they produce results within 15 minutes.

Test Results

How will I get my test results?

At your testing appointment, please ask how and when you will receive your results. If you are a current Baystate Health patient, you will usually receive your test results in 2-3 days through the MyBaystate patient portal.  

Please do not call 413-794-TEST for your test results, as this is a scheduling line only.

Entering Referral Orders

Baystate Medical Practices (BMP) Providers:

  • If working off a Virtual Urgent Care Encounter: Send CIS inbox message to C19 Testing Request Pool “Please place order and schedule for COVID 19 RNA.” The Contact Center RN will enter the order and it will then appear in the ordering clinician inbox for signature.
  • If working in any other scheduled encounter (most common scenario): Enter the order directly in CIS for COVID 19 RNA.

Non-BMP Providers

Place an order for test code 71782 (CCOV19) in your EMR. If you do not order electronically, complete a laboratory requisition and fax to 413-322-4235.

 

Scheduling Appointments

Baystate Medical Practices (BMP) Providers:

In order to schedule your patient for an appointment to be swabbed, please have the patient call 413-795-TEST.

Non-BMP Providers:

Have your practice call 413-795-TEST to schedule the test. Your patient will be given an appointment at the nearest available location.

 

Collecting Specimens

Baystate Health clinical staff will collect patient specimens and send them to the laboratory for testing.

After specimen collection, the patient will receive instructions and education based on clinical presentation.

 

Reporting Results

Baystate Medical Practices (BMP) Providers:

  • Both positive and negative results will be reported to BMP providers in your CIS inbox.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask BMP providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.
  • Please document your results reporting to the patient in a CIS inbox message using the CIS Autotext entitled “COVID-19ResultNotification”

Please contact the Service Desk 794 3000 with any questions you may have related CIS Ordering or use of Autotext.

Non-BMP Providers

  • Both positive and negative results will be reported to non-BMP providers via the pathway established by Baystate Reference Labs in collaboration with your practice.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.

    Please contact Client Services at 800-778-5599 or your laboratory Account Manager with any questions you may have regarding the ordering or results reporting pathways.

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