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Testing for COVID-19

Get Tested


Phone line hours:
M – F: 8-5
Sat: 8-12

How to get tested for COVID-19

Baystate Health is hosting COVID-19 testing sites. We offer drive-in and walk-up testing (meaning that you stay in your car or in the parking lot and a staff member will come out to you) by appointment. 

You must have a referral from your provider in order to make a testing appointment. If you don’t have a primary care provider, you can contact urgent care for a referral.

Learn how and where to get tested below.

Testing Locations

Why get tested?

  • If you were around someone who was diagnosed with COVID-19 recently and you are worried that you got it from them
  • If you are starting a job that requires a test before you begin
  • If you have any of the symptoms that may indicate a COVID-19 infection 

Who can get tested for COVID-19?

We can now test any western Massachusetts resident with a referral, even if you don't have COVID-19 symptoms. See our FAQ for more on the kinds of tests we offer and what they cost.

In order to be tested, you must:

  1. Contact your primary care provider or urgent care for a referral.
  2. Make an appointment. 

How do I make an appointment?

Call 413-795-TEST to make an appointment. If you are not a Baystate Health patient, your provider will set up an appointment for you. 

How will I get my test results?

You will receive your test results within 72 hours (on average) through the MyBaystate patient portal. If you do not have a portal account, sign up now.

Referring providers: please see information at the bottom of this page for referring, scheduling, and reporting results. 

Where can I get tested?

Please do not walk in to our locations to be tested if you do not have an appointment. Because we have a limited number of tests, only patients with a referral and an appointment will be tested.

See our Testing FAQ for more information.

Baystate Testing Centers

Hours and locations:

380 Plainfield Street, Springfield – Brightwood Health Center

Enter at main entrance where valet attendant is located. 

Testing all ages (0 and up)
Monday/Tuesday/Friday 8 am – 4 pm
Wednesday/Thursday 8 am – 12 noon
Closed Saturday and Sunday 

298 Carew Street, Springfield – Enter at 300 Carew Street

Testing all ages
Monday – Friday 8 am – 4 pm
Saturday - Sunday (testing all ages) 7:30 am – 12:30 pm

157 High Street, Greenfield - across from BFMC

Testing all ages
Monday/Tuesday/Thursday/Friday 8 am – 4 pm
Wednesday 8 am – 4 pm
Saturday 8 am – 12 noon / Sunday closed

94 Court Street, Westfield (ED/Surgical parking entrance)

Testing all ages
Monday/Tuesday/Friday 8 am - 4 pm
Wednesday Closed
Thursday 8 am -12 noon
Saturday - Sunday closed

85 South Street, Ware – Baystate Mary Lane Outpatient

Testing ages 12 month/1 day and up
Monday/Tuesday/Friday 8 am - 4 pm
Wednesday - Thursday closed
Saturday - Sunday closed

Rapid Turnaround Testing: 57 Union Street, Westfield (Baystate Health Urgent Care)

Recommended if you do not have COVID-19 symptoms but need to be tested for work, travel, etc.
Results within 15 minutes if negative. If positive, you will be given a 2nd test with 72-hour turnaround.
Monday – Friday, 8 am – 7 pm
Saturday and Sunday, 8 am – 5 pm
Cost: $160. Please check with your insurance company to find out if you will need to pay out of pocket for antigen testing.

See testing FAQ for more information. 

Alternative Testing Sites

Due to the volume of test requests we receive, you may encounter a wait for testing if you are asymptomatic (meaning you do not have COVID-19 symptoms). Here is a list of other locations where you can get tested if you are asymptomatic:

AFC Urgent Care

18 Union Street, West Springfield
Booking 1 week out and test results are back in 48 hours.
Must schedule an appointment on line only.

Berkshire Medical Center

725 North St., Pittsfield
No order needed
By Appointment only
Test results 5 days.

The Community Health Center

Extended testing, including walk-up and drive-through testing, is available by appointment only to all members of our community ages 10+ regardless of insurance.

Drive-through testing:
Fridays 8 am - 12 pm
450 West River St., Orange

Walk-up testing:
Tuesdays 9 am to 1 pm
In the side lot of 102 Main St., Greenfield

Everyone waiting for walk-up testing must wear a mask while waiting and strictly follow signage and guidelines regarding patient flow

On the day of your appointment, please bring your Insurance Card and a Photo ID

CVS – West Springfield - Minute Clinic

928 Riverdale St., West Springfield
All tests must be scheduled on line at
No referral required. 
Minimum age is 18.

Holyoke Medical Center

Holyoke Medical Center COVID Testing Area
575 Beech St, Holyoke
All ages
Monday - Friday 6 am - 6 pm
Saturday 7 am - 11 am

Holyoke Medical Center Lab Draw Station
1964 Memorial Drive, Chicopee
All ages
Monday - Friday 6 am - 3:30 pm

Holyoke Medical Center Lab Draw Station
140 Southampton Road, Westfield
All ages
Monday - Friday 7 am - 1 pm

Med Express Urgent Care

1505 Memorial Drive in Chicopee, MA
Accepting walk in’s first come first serve basis. 
Test results 9-12 days.


Wed, 8/5: 3-6 pm, Agawam Junior High School, 1305 Springfield Street, Feeding Hills, MA

Thurs, 8/6: 12-3 pm, Agawam Junior High School

Fri, 8/7: 3-6 pm, South End Middle School, 36 Margaret St, Springfield

Tues, 8/11: 3-6 pm, Zanetti Middle School, 474 Armory St, Springfield

Wed, 8/12: 3-6 pm, Agawam Junior High School

Thurs, 8/13: 12-3 pm, Agawam Junior High School

Fri, 8/14: 3-6 pm, Kennedy Middle School, 1385 Berkshire Ave, Springfield

Entering Referral Orders

Baystate Medical Practices (BMP) Providers:

  • If working off a Virtual Urgent Care Encounter: Send CIS inbox message to C19 Testing Request Pool “Please place order and schedule for COVID 19 RNA.” The Contact Center RN will enter the order and it will then appear in the ordering clinician inbox for signature.
  • If working in any other scheduled encounter (most common scenario): Enter the order directly in CIS for COVID 19 RNA.

Non-BMP Providers

Place an order for test code 71782 (CCOV19) in your EMR. If you do not order electronically, complete a laboratory requisition and fax to 413-322-4235.


Scheduling Appointments

Baystate Medical Practices (BMP) Providers:

In order to schedule your patient for an appointment to be swabbed, please have the patient call 413-795-TEST.

Non-BMP Providers:

Have your practice call 413-795-TEST to schedule the test. Your patient will be given an appointment at the nearest available location.


Collecting Specimens

Baystate Health clinical staff will collect patient specimens and send them to the laboratory for testing.

After specimen collection, the patient will receive instructions and education based on clinical presentation.


Reporting Results

Baystate Medical Practices (BMP) Providers:

  • Both positive and negative results will be reported to BMP providers in your CIS inbox.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask BMP providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.
  • Please document your results reporting to the patient in a CIS inbox message using the CIS Autotext entitled “COVID-19ResultNotification”

Please contact the Service Desk 794 3000 with any questions you may have related CIS Ordering or use of Autotext.

Non-BMP Providers

  • Both positive and negative results will be reported to non-BMP providers via the pathway established by Baystate Reference Labs in collaboration with your practice.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.

    Please contact Client Services at 800-778-5599 or your laboratory Account Manager with any questions you may have regarding the ordering or results reporting pathways.