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We are safely resuming in-person appointments. Learn about safety measures, testing, and COVID-19.

Testing for COVID-19

Get Tested

Baystate patients
with referrals, call:

413-795-TEST

Phone line hours:
M – F: 8-5
Sat: 8-12

Baystate Health is now hosting COVID-19 testing sites. Learn how and where to get tested below.

Who can get tested?

We can now test any western Massachusetts resident with a referral, even if you don't have COVID-19 symptoms.

In order to be tested, you must:

  1. Contact your primary care provider or urgent care for a referral.
  2. Have an appointment.

Baystate Medical Practices (BMP) patients, call 413-795-TEST to make an appointment. If you are not a BMP patient, your provider will set up an appointment for you.

How can you get tested?

We offer both drive-through and walk-up testing by appointment. You must have a referral from your provider in order to make a testing appointment. If you don’t have a primary care provider, you can contact urgent care for a referral.

Referring providers: please see information at the bottom of this page for referring, scheduling, and reporting results. 

Why do you need a referral?

Your referring provider will help determine if you need a test, and will communicate the test results to you and handle the follow up as needed.

What information can testing provide?

In general, getting a test for COVID-19 will only give you information about a single point in time. Any one of us can be exposed and become infected at any point during this pandemic. If you receive a negative test today, we can only know that you are not infected right now.

Why get tested?

  • If you were around someone who was diagnosed with COVID-19 recently and you are worried that you got it from them
  • If you are starting a job that requires a test before you begin
  • If you had one of the symptoms that may indicate a COVID-19 infection

Where can you get tested?

Please do not walk in to our locations to be tested if you do not have an appointment. Because we have a limited number of tests, only patients with a referral and an appointment will be tested.

Baystate Testing Centers

140 High Street, Springfield
Testing all ages (0 and up).
Monday/Tuesday/Friday 8 am - 4 pm
Wednesday/Thursday 8 am -12 noon
Saturday 8 am - 12 noon/ Sunday Closed (Weekend hours through July)

298 Carew Street, Springfield
Testing ages 2 and up.
Monday/Tuesday/Friday 8 am - 4 pm
Wednesday/Thursday 8 am -12 noon
Saturday - Sunday 7:30 am – 12:30 pm (through July)
Saturday – Sunday 8 am - 12 noon  (Starting August 1st)

164 High Street, Greenfield
Testing ages 2 and up.
Monday/Tuesday/Friday 8 am - 4 pm
Wednesday/Thursday 8 am -12 noon
Saturday 8 am - 12 noon / Sunday closed

57 Union Street, Westfield
Testing ages 12 and up.
Monday/Tuesday/Friday 8 am - 4 pm
Wednesday Closed /Thursday 8 am -12 noon
Saturday - Sunday closed

85 South Street, Ware
Testing ages 12 and up.
Monday/Tuesday/Friday 8 am - 4 pm
Wednesday - Thursday closed
Saturday - Sunday closed

380 Plainfield Street, Springfield
Testing ages 2 and up.
Monday/Tuesday/Thursday/Friday 8 am – 12 noon
Wednesday closed
Saturday - Sunday closed

Alternative Testing Sites (for those without symptoms)

Due to the volume of test requests we receive, you may encounter a wait for testing if you are asymptomatic (meaning you do not have COVID-19 symptoms). Here is a list of other locations where you can get tested if you are asymptomatic:

Holyoke Medical Center
575 Beech St, Holyoke MA
413-534-2500
Will see all ages
No appointment required
Patients just arrive at the main lobby, get registered and are sent to the lab
Test results are done 48 to 72 hours.

AFC Urgent Care
18 Union Street, West Springfield MA
413-781-0100.
Booking 1 week out and test results are back in 48 hours.
Must schedule an appointment on line only.

Med Express Urgent Care
1505 Memorial Drive in Chicopee, MA
413-533-3049
Accepting walk in’s first come first serve basis.
Test results 9-12 days.

Berkshire Medical Center
725 North St. Pittsfield, MA
413-447-2000
No order needed
By Appointment only
Test results 5 days.

CVS – West Springfield - Minute Clinic
928 Riverdale St. West Springfield, MA
All tests must be scheduled on line at
www.minuteclinic.com
No referral required.
Minimum age is 18.

Entering Referral Orders

Baystate Medical Practices (BMP) Providers:

  • If working off a Virtual Urgent Care Encounter: Send CIS inbox message to C19 Testing Request Pool “Please place order and schedule for COVID 19 RNA.” The Contact Center RN will enter the order and it will then appear in the ordering clinician inbox for signature.
  • If working in any other scheduled encounter (most common scenario): Enter the order directly in CIS for COVID 19 RNA.

Non-BMP Providers

Place an order for test code 71782 (CCOV19) in your EMR. If you do not order electronically, complete a laboratory requisition and fax to 413-322-4235.

 

Scheduling Appointments

Baystate Medical Practices (BMP) Providers:

In order to schedule your patient for an appointment to be swabbed, please have the patient call 413-795-TEST.

Non-BMP Providers:

Have your practice call 413-795-TEST to schedule the test. Your patient will be given an appointment at the nearest available location.

 

Collecting Specimens

Baystate Health clinical staff will collect patient specimens and send them to the laboratory for testing.

After specimen collection, the patient will receive instructions and education based on clinical presentation.

 

Reporting Results

Baystate Medical Practices (BMP) Providers:

  • Both positive and negative results will be reported to BMP providers in your CIS inbox.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask BMP providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.
  • Please document your results reporting to the patient in a CIS inbox message using the CIS Autotext entitled “COVID-19ResultNotification”

Please contact the Service Desk 794 3000 with any questions you may have related CIS Ordering or use of Autotext.

Non-BMP Providers

  • Both positive and negative results will be reported to non-BMP providers via the pathway established by Baystate Reference Labs in collaboration with your practice.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.

    Please contact Client Services at 800-778-5599 or your laboratory Account Manager with any questions you may have regarding the ordering or results reporting pathways.

    .