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Coronavirus (COVID-19): check here for testing information, visitor policy, service changes, and more.

Testing for COVID-19

Get Tested

Baystate patients
with referrals, call:

413-795-TEST

Baystate Health is now hosting COVID-19 testing sites for any patient with COVID-19 symptoms. Learn how and where below.

How can you get tested?

We offer both drive-through and walk-up testing by appointment. You must have a referral from your provider in order to make a testing appointment. If you don’t have a primary care provider, you can contact urgent care for a referral.

Who can get tested?

We can now test any western Massachusetts resident who has COVID-19 symptoms.

In order to be tested, you must:

  1. Contact your primary care provider or urgent care for a referral.
  2. Have an appointment.

Baystate Medical Practices (BMP) patients, call 413-795-TEST to make an appointment. If you are not a BMP patient, your provider will set up an appointment for you.

Where can you get tested?

Please do not walk in to our locations to be tested if you do not have an appointment. Because we have a limited number of tests, only patients with a referral and an appointment will be tested.

Testing Centers:

Ages 0 and up:

  • 140 High Street, Springfield

Ages 2 and up only:

  • 380 Plainfield Street, Springfield
  • 298 Carew Street, Springfield
  • 164 High Street, Greenfield

Ages 12 and up only:

  • 11 Wilbraham Road, Springfield
  • 57 Union Street, Westfield
  • 85 South Street, Ware

Testing hours

8 am - 4 pm Monday through Friday
8 am - 12 pm Saturday (298 Carew Street, Springfield location only)

Information for Referring Providers

Entering Referral Orders

Baystate Medical Practices (BMP) Providers

  • If working off a Virtual Urgent Care Encounter: Send CIS inbox message to C19 Testing Request Pool “Please place order and schedule for COVID 19 RNA.” The Contact Center RN will enter the order and it will then appear in the ordering clinician inbox for signature.
  • If working in any other scheduled encounter (most common scenario): Enter the order directly in CIS for COVID 19 RNA.

Non-BMP Providers

Place an order for test code 71782 (CCOV19) in your EMR. If you do not order electronically, complete a laboratory requisition and fax to 413-322-4235.

 

Scheduling Appointments

Baystate Medical Practices (BMP) Providers:

In order to schedule your patient for an appointment to be swabbed, please have the patient call 413-795-TEST.

Non-BMP Providers:

Have your practice call 413-795-TEST to schedule the test. Your patient will be given an appointment at the nearest available location.

 

Collecting Specimens

Baystate Health clinical staff will collect patient specimens and send them to the laboratory for testing.

After specimen collection, the patient will receive instructions and education based on clinical presentation.

 

Reporting Results

Baystate Medical Practices (BMP) Providers:

  • Both positive and negative results will be reported in your CIS inbox.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask you to report the result to your patient as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.
  • Please document your results reporting to the patient in a CIS inbox message using the CIS Autotext entitled “COVID-19ResultNotification”

Please contact the Service Desk 794 3000 with any questions you may have related CIS Ordering or use of Autotext.

Non-BMP Providers

  • Both positive and negative results will be reported to you via the pathway established by Baystate Reference Labs in collaboration with your practice.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask you to report the result to your patient as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.

    Please contact Client Services at 800-778-5599 or your laboratory Account Manager with any questions you may have regarding the ordering or results reporting pathways.

    .