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Find info on COVID-19 safety, vaccines, testing, visitor policies & more.

COVID-19 Information How to Get Tested

COVID-19 Testing

We offer drive-in diagnostic coronavirus testing at convenient locations throughout western Massachusetts by appointment. Call 413-795-TEST to make an appointment (with provider referral).

See Testing Sites & Pricing 

How to get tested for COVID-19

  1. Contact your primary care provider for a referral. If you don’t have a primary care provider, our urgent care providers can refer for testing.
  2. Call 413-795-TEST to make an appointment (this is an appointment line only). Phone line hours: M–F 8 am – 5 pm, Sat 8 am – 12 pm.
  3. Drive in and park at your appointed time and location. A provider will come out to your car to test you.
  4. After your test, you will receive results in 1-2 days through the MyBaystate patient portal.

Referring providers: please see information at the bottom of this page for referring, scheduling, and reporting results. 

Where can I get tested for COVID-19 in Massachusetts?

We offer PCR (nasal swab) diagnostic testing for COVID-19 at the locations listed below, as well as antigen testing at Baystate Health Urgent Care locations. Please do not walk in to our locations to be tested if you do not have an appointment. Because we have a limited number of tests, only patients with a referral and an appointment will be tested.

See our Testing FAQ for more information.

Baystate Testing Centers

To get tested, ask your primary care provider for a referral. If you don’t have a primary care provider, our urgent care providers can refer for testing.

380 Plainfield Street, Springfield – Brightwood Health Center

Enter at main entrance where valet attendant is located. 

Testing all ages (0 and up)
Monday, Tuesday, Thursday, Friday 8 am – 4 pm
Wednesday 8 am – 4 pm 
Saturday 8 am – noon

298 Carew Street, Springfield – Enter at 300 Carew Street 

Testing all ages
Monday – Friday 8 am – 4 pm
Saturday 7:30 am – 12:30 pm

33 Riddell Street, Greenfield 

Testing all ages
Monday – Friday 8 am – 4 pm
Saturday 8 am – noon

94 Court Street, Westfield (ED/Surgical parking entrance) 

Testing all ages
Monday – Friday 8 am – 4 pm
Saturday 8 am – noon

85 South Street, Ware – Baystate Mary Lane Outpatient

Testing all ages
Monday – Friday 8 am – 4 pm
Saturday 8 am – noon

Rapid Antigen & Rapid PCR Testing: Available at Baystate Health Urgent Care

Baystate Health Urgent Care – Westfield
57 Union Street, Westfield

Baystate Health Urgent Care – Longmeadow
688 Bliss Road, Longmeadow

Baystate Health Urgent Care – Feeding Hills
241 S. Westfield Street, Feeding Hills

Monday – Friday, 8 am – 7 pm
Saturday and Sunday, 8 am – 5 pm

See testing FAQ for more information. 

Tests & Costs

To get tested, ask your primary care provider or an urgent care center for a referral.

Diagnostic Coronavirus Testing at Baystate Health

A diagnostic test can show if you have an active coronavirus infection. We offer the most clinically proven testing: nasal swab testing.

PCR (Nasal Swab) Testing

Locations: We offer PCR testing at 5 locations in western MA.

Test price: $130 (billing code U0003), $25 (U0005)

What is a PCR test? For a PCR test, a provider will collect a sample through a nasal swab. The PCR test will detect the virus's genetic material to tell if you have a current COVID-19 infection. These tests are known as the most clinically proven and effective for detecting COVID-19.

Who should get PCR testing? If you currently have symptoms that could be COVID-19, you will need a PCR test.

Rapid Antigen Testing & Rapid PCR Testing

Location: Baystate Health Urgent Care in Longmeadow, Feeding Hills, and Westfield, as testing supplies allow.

Test price: The cost for antigen testing is $160 (billing code 87426). The cost for Rapid PCR testing is $175 (billing code U0004). Please check with your insurance company to find out if you will need to pay out of pocket for testing.

What is antigen testing? Antigen tests, or rapid diagnostic tests, detect certain proteins in the COVID-19 virus. You will receive results within 15 minutes.

What is Rapid PCR testing? Rapid PCR tests are used more often if you have symptoms, and they produce results within 15 minutes.

Who should get antigen testing or Rapid PCR testing?

We offer testing at Baystate Health Urgent Care sites if you:

  • Do not have COVID-19 symptoms but were exposed to someone with COVID-19
  • Need a faster test for work or travel
  • Have symptoms and need to be tested

Positive test results are highly accurate with rapid testing. However, there is a higher change of false negatives than with PCR testing.

Antibody Testing

Antibody testing (also called serology testing) checks your blood by looking for antibodies, which may tell you if you had a past infection with the virus that causes COVID-19.

Location: We offer antibody testing by referral at Baystate Reference Laboratories. Talk to your provider about a referral.

We offer this testing to patients with a referral from their provider. However, we, as well as many healthcare organizations including the Massachusetts Department of Public Health, do not recommend using antibody testing for diagnosing COVID-19.

Test Price: $78 (billing code 86769)
Please check with your insurance company to find out if testing will be covered. 

Antibodies indicate exposure but not immunity

The Centers for Disease Control, the Infectious Diseases Society of America, and the American Medical Association recommend against using antibody testing to determine immunity – warning patients against changing behavior in response to a positive antibody test.

Test Results

How will I get my test results?

You will usually receive your test results in 1-2 days through the MyBaystate patient portal. If you do not have a MyBaystate account, sign up now. You can also contact the provider who ordered the test for you, but please wait 4 days before calling.

Please do not call 413-794-TEST for your test results, as this is a scheduling line only.

Entering Referral Orders

Baystate Medical Practices (BMP) Providers:

  • If working off a Virtual Urgent Care Encounter: Send CIS inbox message to C19 Testing Request Pool “Please place order and schedule for COVID 19 RNA.” The Contact Center RN will enter the order and it will then appear in the ordering clinician inbox for signature.
  • If working in any other scheduled encounter (most common scenario): Enter the order directly in CIS for COVID 19 RNA.

Non-BMP Providers

Place an order for test code 71782 (CCOV19) in your EMR. If you do not order electronically, complete a laboratory requisition and fax to 413-322-4235.

 

Scheduling Appointments

Baystate Medical Practices (BMP) Providers:

In order to schedule your patient for an appointment to be swabbed, please have the patient call 413-795-TEST.

Non-BMP Providers:

Have your practice call 413-795-TEST to schedule the test. Your patient will be given an appointment at the nearest available location.

 

Collecting Specimens

Baystate Health clinical staff will collect patient specimens and send them to the laboratory for testing.

After specimen collection, the patient will receive instructions and education based on clinical presentation.

 

Reporting Results

Baystate Medical Practices (BMP) Providers:

  • Both positive and negative results will be reported to BMP providers in your CIS inbox.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask BMP providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.
  • Please document your results reporting to the patient in a CIS inbox message using the CIS Autotext entitled “COVID-19ResultNotification”

Please contact the Service Desk 794 3000 with any questions you may have related CIS Ordering or use of Autotext.

Non-BMP Providers

  • Both positive and negative results will be reported to non-BMP providers via the pathway established by Baystate Reference Labs in collaboration with your practice.
  • The laboratory will be responsible for reporting results to the Massachusetts Department of Public Health.
  • We ask providers to report results to your patients as quickly as possible and respond to Health Department Authorities if they reach to you requesting further information.

    Please contact Client Services at 800-778-5599 or your laboratory Account Manager with any questions you may have regarding the ordering or results reporting pathways.

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