PRESIDENT & CHIEF EXECUTIVE OFFICER, Baystate Health
Chair, Board of Directors, Health New England
President, Baystate Health Foundation
Professor of Medicine, UMass Medical School
Dr. Keroack provides strategic, financial, and operational oversight for all services at Baystate Health and its subsidiary health plan, Health New England. Under his leadership, Baystate Health has expanded the reach and variety of its clinical services, incorporating two new community hospitals and growing its outpatient practices across the region. The system has been a national leader in adopting population-based approaches to organizing and financing health care, emphasizing prevention, wellness, care integration, and cost containment under a global budget for the majority of its patients. During this time, Baystate Health also enhanced its role as the sole academic medical center of western Massachusetts, growing the scope, sophistication and reach of its tertiary services, elevating its research programs, and opening UMMS-Baystate, a regional medical campus focused on the training of primary care physicians. The system has continued its long tradition of receiving national and regional awards for outstanding performance in safety, quality, and innovation during his tenure. Dr. Keroack also provides strategic oversight for philanthropic and community benefits activities in support of the health system.
Dr. Keroack served as Baystate Health’s system chief operating officer from 2013 - 2014 and as its chief physician executive and president of Baystate Medical Practices from 2011 - 2013. He came to Baystate Health from University HealthSystem Consortium (UHC) in Oak Brook, Illinois, where he served as senior vice president and chief medical officer. At UHC, a national alliance of over 100 academic medical centers, he oversaw programs for clinical and operational performance improvement, faculty group practice management, and patient safety. He also led UHC’s research to define the leadership and management practices associated with top organizational performance in quality care. Prior to his national work, he served on the faculty of the University of Massachusetts for 12 years, where he focused on HIV and AIDS care and won five annual teaching awards. Beginning in 1995, Dr. Keroack took on a more administrative role, serving as the first president of the 700-physician UMass Memorial Medical Group and the vice president of Medical Management for UMass Memorial Health Care. He has authored over 50 publications.
Dr. Keroack is a graduate of Amherst College and Harvard Medical School and received his MPH from Boston University. He trained in internal medicine and infectious diseases at Brigham and Women’s Hospital in Boston. He serves on several local boards focused on improving the quality of life in his native Springfield and across western Massachusetts, as well as several state and national boards. He is married to Dr. Ann Errichetti, and they have two grown daughters now living in Massachusetts and Vermont.
Senior Vice President, Chief Strategy Officer, Baystate Health
Jean Ahn, FACHE, oversees the strategy and strategic direction for Baystate Health, which includes the development and advancement of Baystate 2025, supported by top performance in the system’s four compass points (of Safety, Quality, Patient Experience and Value) and four population health levers. Her role also involves strategic analytics oversight, cascading service line and entity planning, partnership development, and due diligence. She serves as an executive sponsor of the Baystate Health Women’s Business Resource Group (BRG).
Prior to joining Baystate Health in November 2012 as vice president, Jean served as system director of Strategic Planning & Business Development at Yale New Haven Health System, where she was responsible for landmark joint service line planning with the Yale University School of Medicine and for oversight of all Certificates of Need (CONs), including the Smilow Cancer Hospital. Jean previously served as HIPAA project director & interim privacy officer and as planning director after her administrative fellowship (2000-2001) at Yale-New Haven Hospital. She began her healthcare career as a research assistant with the Primary Care Enrichment Program (PEP) at Boston Medical Center.
Active in the community, Jean is the president-elect for the Massachusetts chapter of the American College of Healthcare Executives (ACHE), and serves on the boards of the Public Health Institute of Western Massachusetts (PHIWM), Martin Luther King Jr. Family Services (MLKFS) and Baycare Health Partners. A 2015 fellow of the Massachusetts Health Leadership College, Jean holds a B.A. with honors from Wellesley College and a M.H.A. with academic distinction from Cornell University.
SENIOR VICE PRESIDENT, MARKETING, COMMUNICATIONS & EXTERNAL RELATIONS, Baystate Health
Jane Albert provides the vision, strategic direction and oversight of the health system brand and reputation in support of engaging, inspiring, and retaining relationships with all stakeholders. She is responsible for marketing & digital strategy, public relations, communications, government & community relations, community benefits, and philanthropy.
Ms. Albert has served Baystate Health since 2002 in numerous leadership capacities with extensive experience in many areas she currently leads on behalf of the health system.
Before joining Baystate, Albert served as vice president of Advancement and Marketing at Western New England University, with responsibility for all marketing, public affairs, events and philanthropic efforts in support of the university.
Active in the community, Ms. Albert has held leadership positions on many boards that include: Spirit of Springfield; National Conference for Community and Justice (NCCJ); Rotary Club; Chamber of Commerce; and Jewish Community Center. She has been recognized as Woman of the Year by the Springfield Women’s Commission and as a Paul Harris Fellow by Rotary Club International.
Ms. Albert holds an MBA from Babson College in Wellesley, MA, and a BBA in accounting from UMass – Amherst.
Chief Physician Executive and Chief Academic Officer, Baystate Health
President, Baystate Medical Practices
Regional Executive Dean, University of Massachusetts Medical School-Baystate
Professor of Medicine, University of Massachusetts Medical School-Baystate
Andrew W. Artenstein has served in senior leadership at Baystate Health (BH) since his arrival in 2012. He was recruited here from the Alpert School of Medicine of Brown University where he served as the physician-in-chief of Memorial Hospital of Rhode Island and the founding director of the Center for Biodefense and Emerging Pathogens from 2001-2012. From 2012-2016, he served as the chair of the BH Department of Medicine and the Tufts University School of Medicine chair of medicine at Baystate. In 2016 he was promoted to his current roles. He is responsible for all provider relationships within BH and also leads Baystate Medical Practices, the employed, academic provider group comprising 1,000 providers. In these roles he advances the vision of mutually beneficial, aligned relationships and a fully integrated system of health and care. In his roles as the BH chief academic officer and the regional executive dean of the UMMS-Baystate, Dr. Artenstein presides over the educational and research enterprises of BH.
Dr. Artenstein received his B.A. at the University of Rochester, Rochester, NY and his M.D. at Tufts University School of Medicine in Boston. He completed his internal medicine residency at the Walter Reed Army Medical Center and his fellowship in infectious diseases and tropical medicine at the Walter Reed Army Medical Center and the Walter Reed Army Institute of Research (WRAIR), both in Washington D.C. He served as a physician scientist in the U.S. Army from 1986-1996. During this time, he was the head of the Section of Protective Immunity to HIV-1 within the Division of Retrovirology at WRAIR with vaccine field sites in northern Thailand and Washington D.C. Dr. Artenstein has published more than 100 scholarly works in the medical literature. He is the author and editor of Vaccines: A Biography, a book detailing the history of vaccines, and In The Blink of an Eye: The Deadly Story of Epidemic Meningitis, both published by Springer.
Senior Vice President, Chief Financial Office & Treasurer, Baystate Health
Dennis W. Chalke is responsible for the financial oversight of Baystate Health, a $2.5B integrated delivery system in western Massachusetts. Baystate Health is comprised of four acute care hospitals with a total of more than 900 beds, 600 plus employed physicians, a visiting nurse and hospice organization and a managed care organization with approximately 200,000 covered lives.
His responsibilities include budgeting, financial planning and analysis, capital financing, managed care contracting, cost accounting, decision support, oversight of revenue cycle functions, supply chain functions, and all merger and joint venture activities.
He has over thirty years of health care experience, having joined Baystate in 1988. Previously Mr. Chalke was with United Technologies Corporation in Hartford, CT, where he worked in the finance organization on mergers, acquisitions and financial planning.
Mr. Chalke holds an MBA from the University of Massachusetts, Amherst and a BA in Economics from Ithaca College, Ithaca , NY.
Senior Vice President & Chief Administrative Officer, Baystate Health
Jo-Ann W. Davis, JD, is responsible for providing leadership, strategy and management for Baystate Health’s Human Resources, Legal Services, Risk Management, Audit/Compliance, and Governance areas. She also serves as primary legal advisor to the president & CEO and the Board of Trustees.
Jo-Ann joined Baystate Health in 2003 as director of Employee Relations and worked for 12 years in our Human Resources Division, taking on progressive responsibilities in the areas of HR consulting, employee and labor relations, HR compliance, and labor and employment law. In 2015 she became SVP and Chief General Counsel for Baystate Health. Prior to that, she worked for 15 years as a practicing attorney with a focus on human resources, employment and labor matters. She is a graduate of Wheaton College, with a master’s degree in education from Harvard University and a law degree from Western New England University.
Jo-Ann serves as a member of the Bay Path University Advisory Council and is a member of the Board of the Massachusetts Cultural Council.
President and CEO, Health New England
Senior Vice President of Payer Innovation, Baystate Health
Marion McGowan is a nationally recognized healthcare professional with more than 25 years of clinical leadership. Marion is known for her trailblazing efforts leading payer and population health innovations.
Marion works closely with Baystate Health executive leadership to advance Baystate Health's focus on population health and value-based delivery solutions. She is responsible for the successful operation of HNE including the introduction of new programs and services, growing membership, and ensuring operational, financial and service excellence, with an emphasis on clinical quality and value.
Senior Vice President, Chief Quality Officer, Baystate Health
Chief Medical Officer, Baystate Medical Center
Associate Professor of Medicine University of Massachusetts Medical School-Baystate
Doug Salvador leads the Department of Healthcare Quality at Baystate Health. He collaborates with colleagues throughout the system to promote a learning health system, develops strategy for quality and patient safety, and coordinates health care for the community. Using his training in medicine, engineering, and epidemiology, Dr. Salvador is focused on the redesign of health care delivery systems, diagnostic error, undergraduate and postgraduate education of quality and safety, and fostering a culture of patient safety.
A graduate of the Johns Hopkins University (biomedical engineering) and Johns Hopkins University School of Medicine, Dr. Salvador trained in infectious diseases at the Beth Israel Deaconess Medical Center in Boston. He practiced as a hospital epidemiologist after receiving a master of public health degree from the Harvard School of Public Health. His post-graduate training includes Patient Safety Officer Training from the Institute for Healthcare Improvement and service on the board of examiners for the Baldrige National Quality Program.
President, Baystate Medical Center
Senior Vice President of Hospital Operations, Baystate Health
Nancy Shendell-Falik is responsible for the coordination and integration of clinical operations across Baystate Health hospitals and home health and hospice ensuring operational efficiency and sustainability. She provides leadership for the development of a comprehensive operating strategy within the academic center, Baystate Medical Center, and the community hospitals with a focus on quality care, growth and financial performance. Ms. Shendell-Falik collaborates with senior leaders to align the strategy of the hospital and specialty enterprise to advance population health and ensure appropriate deployment of specialty resources to optimize safety, quality, experience and value. Additionally, Ms. Shendell-Falik partners with physician and administrative leaders to advance Baystate Medical Center as a regional tertiary care center. She champions a culture of safety, service excellence, and team member engagement to deliver safe, high quality outcomes and patient-centered experiences across the Baystate Health system. Baystate Health has a workforce of 12,000 employees and is a national leader in quality improvement and patient safety.
Previously, Ms. Shendell-Falik held the position of senior vice president/chief operating officer and chief nursing officer from 2013-2015. In addition to her accountability for effective leadership and management of the delivery of health care services at Baystate Medical Center, Ms. Shendell-Falik was responsible for the practice of nursing at Baystate Medical Center, the development of nursing services and the evaluation and implementation of clinical programs and services in collaboration with medical staff and management. Ms. Shendell-Falik provided system-wide oversight, support and advocacy for the professional practice of nursing at three community hospitals in Greenfield, Palmer, and Ware. In 2015, under her leadership, Baystate Medical Center earned a rare third designation as a Magnet Hospital for nursing excellence by the American Nurses Credentialing Center.
From 2009-2013, Ms. Shendell-Falik served as the senior vice president of Patient Care Services and chief nursing officer at Tufts Medical Center in Boston and formerly was Senior Vice President, Patient Care Services at Newark Beth Israel Medical Center, an affiliate of RWJ Barnabas Health, New Jersey’s largest integrated healthcare delivery system.
Ms. Shendell-Falik has more than 30 years of experience in driving improvements in quality and safety of patient care, volume growth, hospital efficiencies and patient and staff engagement. She has authored multiple publications and received the Governor’s Nursing Merit Award, New Jersey Organization of Nurse Executives Nurse Executive Award, Executive Women of NJ Salute to the Policy Maker Award, and in 2018 was inducted into Bay Path University’s 21st Century Women Business Leaders Hall of Fame.
Ms. Shendell-Falik earned a bachelor’s degree in nursing from Rutgers College and a master’s degree in nursing administration from New York University. She is a Fellow of Robert Wood Johnson Executive Nurse Program, an advanced leadership program for nurses in senior executive roles who aspire to help lead and shape the US healthcare system. She serves on the Massachusetts Hospital Association Board and on the Executive Nurse Council of The Beryl Institute.
Chief Executive Officer, Baycare Health Partners
Chief Executive Officer, Pioneer Valley Accountable Care
A well-known, highly respected, collaborative, and trusted physician in our community, Dr. Shuman brings proven leadership experience, a demonstrated ability to lead medical groups in performing well in risk-based contracting, and a profound understanding of value-based care. He has deep knowledge of the local market coupled with strong relationships and understanding of the physician community. He has broad experience in healthcare and population health, and a vision for enhancing the value of Baycare to both providers and the community.
As healthcare continues to create new challenges, Dr. Shuman has adapted to the changes while inspiring colleagues, and providing a clear vision to enable organizational success. One of his most significant achievements has been to instill a “do the right thing” culture that is based on the core values of integrity and respect. Over the past 25 years, Dr. Shuman has served as a physician leader for large multispecialty medical practices in the Pioneer Valley and Connecticut.
Most recently, he served as the president of Trinity Health of New England Medical Group representing 1,000 providers. His experience includes working as a medical director in healthcare administration, the insurance industry, as well as providing direct patient care. Dr. Shuman was active in Baycare governance since 2009, including serving on the Board of Directors and as Chair from 2015 through 2017. He also served on the Health New England Board of Directors from 2016 to 2019 and held several leadership positions in healthcare of increasing responsibility.
Board-certified in Internal Medicine, Dr. Shuman completed his residency in internal medicine at the Dartmouth-Hitchcock Medical Center. He received his MD from the University of Massachusetts Medical School where he earned the Sandoz Award in recognition of superior academic achievement and contribution to healthcare, and he earned an A.B. in Biology and Art History at Harvard University. Dr. Shuman lives in Suffield, Connecticut with Elinor, his wife.
CHIEF INFORMATION OFFICER AND SENIOR VICE PRESIDENT, INFORMATICS & TECHNOLOGY
Joel L. Vengco leads the technology and informatics vision, strategy, operations, and innovation for the health system. He also holds the position of Chief Information Officer for the Pioneer Valley Accountable Care Organization, the ACO for western Massachusetts. Mr. Vengco is passionate about how informatics and technology can improve the delivery, the experience, and the overall cost of healthcare. He believes that by transforming data into information, information into insight, and taking those insights and enabling providers and patients to take action by using technology, healthcare delivery can be reinvented.
In 2013 he co-founded the Pioneer Valley Information Exchange, PVIX (www.pvix.org), the region’s health information exchange platform focused on a “one patient, one record” through data interoperability across disparate systems and organizations. In 2014, Mr. Vengco founded TechSpring (www.techspringhealth.org), Baystate Health’s technology innovation center, seeded by a $9.5M state grant awarded to Baystate Health by Governor Deval Patrick and the Massachusetts Life Sciences Center. TechSpring is focused on solving healthcare’s toughest problems through the establishment of a global, technology and informatics innovation community based in the heart of Springfield. He is also the founder of baytechIT (www.baytechit.com), a joint venture between Baystate Health and VertitechIT, focused on providing IT managed services to healthcare organizations across the region. Other accomplishments at Baystate include the modernization of Baystate’s technology platforms improving system agility, resilience, and security; the establishment of new platforms for patient engagement such as mobile apps and telehealth; clinical system optimization and enhancements; and leading the conversion of EHR systems for Baystate’s previously acquired hospitals. Mr. Vengco is also the champion of Baystate Health’s initiatives in data analytics and knowledge management.
Mr. Vengco has over 18 years of healthcare information and technology experience holding senior IT leadership positions in healthcare organizations such as Boston Medical Center and Partners Healthcare. He has also held senior leadership positions at healthcare IT companies, most recently as Vice President and General Manager at GE Healthcare.
He has been recognized by Becker’s Hospital Review as one of the “Top 100 Health System CIOs To Know” and “50 National Leaders in IT”. He has also been recognized by Modern Healthcare as one of the Top 25 Clinical Informaticists in the country. In 2016, he was appointed by Governor Baker to the Massachusetts Digital Healthcare Council. He is frequently asked to speak at conferences on HIT related topics and is a lecturer at Boston University’s School of Management.
Mr. Vengco holds a Bachelor of Science degree from Boston College and has Masters degrees from Harvard University and the Boston University School of Medicine.