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Emergency Medicine

The Emergency Department of Baystate Medical Center (BMC)

The Emergency Department at Baystate Medical Center is the only Level I Trauma Center in western Massachusetts. We are the largest provider of tertiary care in the region with over 110,000 patient visits annually. Within dedicated treatment areas, our professional staff cares for pediatric, trauma, and psychiatric patients as well as those with both major and minor medical or surgical illness.

The Emergency Department has 26 full-time specialists, all of whom are board certified in Emergency Medicine and are faculty members of Tufts University's only residency program in emergency medicine.  We also offer fellowships in Pediatric Emergency Medicine, Emergency Ultrasonography, International Emergency Medicine, and Wilderness Medicine, and a post-graduate Emergency Medicine Physician Assistant residency. Along with our dedicated team of nurses and physician assistants, the Emergency Department team works to treat all who arrive needing care with the highest level of recognized, state of the art emergency care.

In addition to providing access to BMC's sub-specialists, the department is integrated into both the local pre-hospital ambulance/ EMS services as well as the regional helicopter transport systems.

Emergency & Trauma Center

Baystate Medical Center’s Emergency & Trauma Center is here for every broken bone, for every heart that falters, for every traumatic injury requiring top-flight, 24/7 medical expertise. When injury or illness strikes, we’re ready. When children are hurt or fall ill, we provide comfort, kindness, and quiet competence. When aging takes its toll, we’re here to help and heal.

Our new, larger Emergency & Trauma Center – a 72,000 square foot expansion – features:

  • Twice the number of private, adult patient care featuring rooms with glass-front doors, instead of treatment bays separated by curtains, to enhance privacy and a healing environment:
  • Three dedicated Trauma Rooms equipped with the latest technology
  • The region’s only Pediatric ED – a new, dedicated area uniquely designed for the treatment of children
  • A private, quiet, secure environment for patients with behavioral health issues
  • A new rooftop helipad and 5 covered ambulance bays

The region’s only Level 1 Trauma Center

Our Emergency Department’s impact extends beyond Baystate Medical Center. As a Level 1 Trauma Center, we take care of patients from throughout western Massachusetts. A Level I Trauma Center increases the chances of survival for a seriously injured patient by an estimated 20 to 25 percent. As the only Level 1 Trauma Center in western Massachusetts, we provide the most comprehensive surgical care to trauma patients 24/7, including:
  •  orthopedic surgery
  • neurosurgery
  • plastic surgery (for injuries of the hands)
  • anesthesiology
  •  emergency medicine
  •   radiology
  •   internal medicine
  • oral and maxillofacial surgery (for injuries of the facial skin, muscles, bones)

Baystate Franklin Medical Center

Our full-service Emergency Department treats over 24,000 patients annually, supported by fully equipped cardiac and multiple trauma rooms. Our experienced, board certified emergency physicians and specially-trained nurses work in partnership with Baystate Franklin Medical Center X-ray, Respiratory and laboratory Technicians. The computerized Patient Care Information System (PCIS) provides rapid transmission of diagnostic test results directly to other departments.
We have digital X-ray so we instantly have an image on which to base sound medical decisions on how to treat our patients.

We are backed up by our affiliation with Baystate Medical Center, the region's only Level I Trauma Center. Our helipad  provides us with the ability to transfer patients to Baystate Medical Center, or other tertiary care facility, and enables us to quickly provide the sophisticated coordinated care vital to traumatic injury victims.

Baystate Franklin Medical Center: Fast Track

With BFMC Fast Track, available 9 a.m. to 9 p.m., seven days a week, we separate patients needing a full range of hospital services from those who can easily be treated by a nurse or physician's assistant. This takes the stress out of an Emergency Room visit and significantly reduces wait times for Fast Track patients with less urgent needs. Most of them are discharged in less than two hours.  

How ER Fast Track Works

You come to the Baystate Franklin Medical Center’s Emergency Department where a triage nurse determines the urgency and complexity of the care you need.
If your condition requires access to the full services of the hospital - respiratory treatment, blood transfusion, specialist care, etc. - you will be treated in the Emergency Department.
If your condition is less complex and requires no more than one hospital resource (X-ray, lab tests, etc.) the triage nurse may assign you to ER Fast Track where you will receive care sooner from a physician's assistant or registered nurse, both specially-trained in emergency medicine. Most ER FastTrack patients are seen, treated and discharged within two hours.
If you are assigned to the Emergency Department, you will be seen in order of the seriousness of your condition. If you are assigned to the ER FastTrack, you will be seen in order of your arrival.
If you have a primary care provider, ER Fast Track staff will send him/her your medical record and any X-rays, lab test results, etc., from the ER Fast Track visit.

Types of illnesses and injuries typically referred to ER Fast Track:

  • Upper respiratory infections; sore throat, cough
  • Uncomplicated urinary tract infections; simple STD exposures
  • Conjunctivitis, corneal abrasion, foreign body in the eye
  • Earaches, ear drum perforations
  • Skin rashes and/or allergic reactions without fever or shortness of breath
  •  Sprains, strains, contusions
  • Simple lacerations
  • Simple fractures
  • Minor burns
  • Isolated chemical exposures to the skin

Baystate Mary Lane Hospital

Baystate Mary Lane Hospital Emergency Department is open 24 hours per day providing urgent and emergent care for all medical, surgical and pediatric problems.

The Emergency Department features full time physicians who are all board certified in Emergency Medicine, and many of them in another subspecialty, as well.  The nursing team consists of nurses all with special training in basic life support, and advanced cardiac life support.

In addition, the staff in the Emergency Department has access to the Trauma team of specialists at Baystate Medical Center in Springfield.

You can also find the latest in life-saving technology in our Emergency Department, from the new biphasic defibrillators, and modern ventilators, to surgical equipment, and a mobile electronic medical record system, which allows our staff to access information and records on our patients across the 3 hospital system. For more information about our emergency services, please call 1-413-967-2488.

Baystate Wing Hospital

Baystate Wing Hospital offers adults and children comprehensive emergency services around the clock. Our Emergency Department team includes physicians, surgeons, other medical specialists and registered nurses, along with the latest diagnostic equipment.

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