Baystate Wing Hospital

Baystate Wing Hospital: Expert, Compassionate Hospital Care in Palmer

Baystate Wing Hospital is a 46-bed community hospital in Palmer, Massachusetts. We provide access to the world-class doctors, treatments, diagnostics, and technology of the Baystate Health network. Our team members, including skilled, compassionate nurses and medical support staff members, provide advanced and compassionate care.

Visiting Hours & Policies

Visiting hours are held daily from 10 a.m. to 8 p.m. with a limit of three visitors at one time. One designated support person will be permitted to visit 24 hours per day throughout the patient's stay. Please note that some sensitive units may have more stringent rules and allow fewer than three visitors at one time.

Units with Secure Welcome entry points will have guidelines posted at unit doors. These units include Women’s Evaluation and Treatment Unit (WETU) Labor-Delivery-Recovery (LDR), Postpartum, Neonatal Intensive Care Unit (NICU), Baystate Children’s Hospital Children’s & Adolescents Unit (CHAD), Pediatric Intensive Care Unit (PICU), Adult Psychiatric Treatment Unit (APTU), BFMC Behavioral Health Unit, and Critical Care Units.

We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients and adhere to our visiting hours and policies. Baystate Health and its employees reserve the right to ask visitors to leave a patient’s room at any time for the patient’s clinical or emotional well-being.

Ambulatory services (same day outpatient) will continue to allow one care partner per patient.

Visitors under 18 must be supervised at all times by a family member or a responsible adult assigned by the family. Staff members will be unable to assume supervision responsibilities for minors.

Infection Prevention

Masking is encouraged (but not required) in patient rooms, patient care areas, and common spaces for visitors

ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization:

• Practice proper hygiene: Wash hands with soap and water or hand sanitizer before entering and leaving the patient’s room.

Policy for Patients Who Have COVID-19

Policies are the same for patients who have COVID-19, except:

• Care partners and visitors must wear appropriate PPE (personal protective equipment).
• No children under 14 unless a designated exception applies.