Stronger Together: Baystate Health & Health New England

For decades, we've served the needs of the Western Massachusetts community side by side. Now, we’re working as one integrated system, combining medical expertise with health coverage to deliver better care, better value, and better outcomes.

Western Massachusetts isn’t just where we work. It’s who we are. 

When Care and Coverage Work Together

A New Model for a Healthier Region

Baystate Health is one of Western Massachusetts’ leading health care systems—hospitals, doctors, specialists, and community health resources delivering care across the region. For over 30 years, Baystate has been a cornerstone of health care here—operating medical centers, training physicians, and caring for our neighbors through every stage of life.

Health New England, a Baystate Health company, is a regional health plan providing trusted coverage to employers, families, and individuals throughout Massachusetts. Built on local knowledge and personal service, Health New England has been a partner to businesses and brokers across the region for decades.

Now, we’re taking the next step, bringing care and coverage together as one unified system. Together, we’re combining clinical care with health coverage so the people who deliver your care and the team behind your health plan are working toward the same goal: keeping you healthy.

This is what's known as a “payvider” model: when a health care provider and a health payer operate as one integrated system. Your doctors and your health plan share the same information, the same priorities, and the same commitment — your health.

Why This Matters

This shift isn't just strategic—it’s necessary for our region and our state.

Western Massachusetts and much of the U.S. faces an aging population and growing reliance on Medicare and Medicaid for insurance coverage. Health care costs continue to rise. Access to care close to home is more important than ever.