Baystate Wing Hospital

If you don't have a primary care provider, or you have a condition that can't wait for a regular primary care appointment, our Convenient Care offers same-day urgent care and telehealth visits.

Learn more about Convenient Care-Palmer, or call 413-370-7000.

We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.

Parking for Patients and Visitors

We offer free parking 24 hours a day, seven days a week. Valet parking services are available at the following locations:

The cafeteria is on the lower level of the hospital. We welcome visitors seven days a week during the following hours:

Monday - Friday

• Breakfast: 7 - 10:30 am
• Full breakfast: 8 - 10 am
• Lunch: 11:30 am - 1:30 pm
• Dinner: 4 - 6pm

Saturday and Sunday

• Breakfast: 7 - 10:30 am
• Lunch: 11:30 am - 1:30 pm

Byte Coolers in the Café

Freshly prepared self-service food options are available through our Byte cooler technology on the first floor of the Country Bank building. The Byte cooler will offer assorted snacks, beverages, sandwiches, and salads. There will also be a Keurig machine on the counter to brew coffee selections that can be purchased from Byte. All items will be available 24/7 and can be purchased with the use of a credit card.

Hours

• Monday – Thursday: 9:30 am – 4:30 pm
• Friday: 9:30 am – 1 pm
• Saturday and Sunday: Closed
  
  Phone: 413-967-2128

Our blood draw center is open at the following times:

• Monday - Friday: 7 am - 7 pm
• Saturday: 8 am - noon

We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. See the latest report.