Baystate Children's Hospital
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Advanced Care Just for Kids
We understand what you already know: Kids need a special kind of health care.
Our facilities are specially designed to help children feel more comfortable. We use the latest newborn and pediatric medical technology. Our pediatricians are trained to understand how to diagnose, treat, and manage complex health conditions in kids.
We are a 107-bed and 57-bassinette hospital located within Baystate Medical Center. We are the only accredited full-service children’s hospital in western Massachusetts, and the region's only Pediatric Intensive Care and Neonatal Intensive Care Units. We provide a full range of primary and advanced pediatric care to babies, children, and teens.
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Find the information you need as a Baystate Children's Hospital patient or visitor.
About Baystate Children's Hospital
We are currently allowing up to two parents or guardians in the hospital with our pediatric patients. This is to help keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy.
We want to make sure you and your child are safe and supported during your stay with us. Learn about policies, rights, responsibilities and services for our patients and visitors.
Patient and Visitor Entrances
Our Daly and Wesson entrances are open from 8 am to 8 pm daily.
Our Chestnut Building entrance (the main entrance under the canopy) is open from 5 am to 7 pm daily.
Parking For Patients And Visitors
- Daly lobby: 8 am - 4:30pm Monday - Friday
- Wesson lobby: 8 am - 4:30 pm Monday - Friday
If you have questions or need help finding your way in Baystate Medical Center, you can:
- Ask someone wearing a Baystate Health badge
- Follow photo-based directions using Baystate Health’s WayToGo direction tool (WayToGo is also available within the MyBaystate mobile app).
- Use our campus map (PDF)
We offer three main dining options:
North Café
Location: Daly Building, second floor
Hours: 6 am - 6 pm, seven days a week
- Breakfast: 6 am - 10:30 am
- Lunch: 11 am - 4 pm
- Dinner: 4 - 6 pm
Atwater's Café In The Marketplace
Atwater's Café in the Marketplace is a bistro-style café option.
Location: Daly Building lobby, third floor
Hours:
- Monday - Friday: 6 am - 3 am
- Saturday and Sunday: 11 am - 3 am
Chestnut Café
Chestnut Café is a counter-service option.
Location: Chestnut Building, ground floor
Hours:
- Monday - Friday: 7:30 am - 2:30 pm
Baystate Medical Center Online Gift Shop
You can order same-day, bedside delivery of gifts and flowers.
Marketplace Gift Shop
Location: Daly Building, third floor, near the main lobby
Hours:
- Monday - Saturday: 8 am - 8 pm
- Sunday: 8 am - 6 pm
- Phone: 413-794-4929
Wesson Gift Shop
Location: Wesson Women's Building, ground floor
Hours:
- Monday - Friday: 9 am - 8 pm
- Saturday and Sunday: 9 am - 7 pm
- Phone: 413-794-0213
Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.
Hours:
- Monday - Friday: 8 am - 8 pm
- Saturday and Sunday: 8 am - 6pm
Call our pharmacy at 413-794-4929.
Learn how to directly admit or transfer a pediatric patient to Baystate Children's Hospital.
About 50% of the local pediatricians in our area have trained with us. Learn about our Pediatrics Residency.
Visiting Hours & Policies
Visiting is allowed from 8 am to 8 pm daily.
Infection Control
Masking is encouraged (but not required) in patient rooms and patient care areas for visitors.
ALL visitors (also referred to as "care partners") must adhere to Baystate Health infection control practices that are in effect throughout our organization. All visitors must clean their hands before entering and leaving the patient’s room.
See Our Visitor Policy
Visiting Hours and Policies
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