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Hospitalization Services

At Baystate Health, our greatest priority is to ensure that you have the highest quality care, comfort and safety during your hospital stay. Whether you come to one of our hospitals as a patient yourself or to visit a loved one, our goal is to ensure that you have access to all the essential services and tools you need to make your experience a positive one. We encourage you to communicate openly with out health care team, ask questions and share your medical concerns. 


Baystate Health hospitals provide comprehensive care and support to meet your individual needs. We offer Patient Support and Trauma Services to assist you and your family during your stay. Please take advantage of our services to make your visit easier and more enjoyable. 

Our Patient Support Services Team includes:

  • Onsite social workers
  • Financial counselors
  • Interpreters
  • Spiritual support chaplains

Our Trauma Services Team includes:

  • Social workers
  • Hospital case manager nurses