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BFMC Programs and Services

At Baystate Franklin Medical Center, we have a continuum of behavioral health acute services. There is a 22-bed inpatient Mental Health Unit that serves patients age 18 and older for Franklin, and surrounding counties and a Partial Hospitalization Program who also serves adults who require outpatient intensive care.

Inpatient Services

Mental Health Unit admissions may be accessed by contacting Crisis Services at Clinical & Support Options 413-774-5411 or via the Emergency Department at Baystate Franklin Medical Center. Psychiatric treatment is provided by a dedicated team of professionals to patients with acute emotional disorders. There is a schedule of educational and therapy groups, as well as medication management and discharge planning. To call the inpatient unit for information other than admissions, please use our direct line of 413-773-2595.

Outpatient Services

The Partial Hospitalization Program (PHP), a service of Baystate Franklin Medical Center, located at 48 Sanderson Street in the Outpatient Services Building of Baystate Franklin Medical Center, is a day treatment program for adults, ages 18 and up, who are experiencing acute emotional distress.  Open Monday-Friday daily, PHP provides group therapy, psychiatric evaluation and medication monitoring, weekly treatment planning and aftercare planning. PHP's specialties include treatment for trauma and dual diagnosis (mental health and substance abuse), as well as general psychiatric issues. Clients attend PHP three to five days a week. Most insurance plans cover PHP. We offer free transportation to most parts of Franklin County. 

Simply call Behavioral Health's Central Intake at 413-773-4444 to schedule an intake appointment. For more information about these programs, call 413-773-2546.