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We are safely resuming in-person appointments. Learn about safety measures, testing, and COVID-19.

Safety is our priority

We're following safety guidelines and taking precautions in our facilities.

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Infection Prevention and Control

Hospitals are busy places. Every day, healthcare professionals work hard to care for people and make them well. 

At Baystate Health, we are taking extra precautions to protect patients and employees from being infected with COVID-19.

How are hospital units being cleaned at Baystate Health?

To stop the spread of coronavirus, the Environmental Services team now cleans each room between patients. Everything, including equipment, beds, and tables, gets cleaned with approved CDC cleaning products. The team cleans high touch surface areas continually including door knobs, elevator buttons, hand rails, and waiting room chairs on day, night, and weekend shifts.

Employees also wipe down their work stations, keyboards, and phones with approved cleaners.

What changes are being made to rooms and units to make them safer?

Baystate Health engineers are working to stop the spread of infection by updating rooms, including:

  • Installing wall protection
  • Cleaning replacing air filters
  • Installing hand sanitizer stations within units
  • Replacing carpet with wood flooring for ease of cleaning/maintenance where needed

How do I prevent the spread of COVID-19?

  • Avoid close contact (keep a distance of at least 6 feet) from people outside your household and people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick, except to get medical care.
  • Cover your coughs and sneezes with a tissue, then throw it in the trash.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% ethanol or 70% isopropanol alcohol.
  • Clean frequently touched surfaces and objects daily – including tables, countertops, light switches, doorknobs, cell phones, and cabinet handles. Using a regular household detergent and water.

Preventing Infection

Hand hygiene (hand washing) is the single most important thing health care workers can do to prevent infection.

While providing care for you, remind health care providers to wash or sanitize their hands to prevent them from passing infection to you or themselves. It is okay to remind them, and we encourage you to do so.

Quick Tips

  • Wash your hands with soap and water for 15 second before eating, after using the bathroom and after touching something soiled.
  • Do not touch areas of your body that have had surgery or have IV lines or other devices.
  • Let your doctor or nurse know if your IV or surgical dressing is wet, loose or has fallen off.
  • Ask for tissues to cover your sneeze or cough. Wash or use alcohol hand rubs after wiping your nose or covering a cough.
  • If you feel like you have a fever, tell your nurse or doctor.
  • Wash daily or if you need help, let your nurse know what help you need for bathing. Wear clean hospital pajamas each day.
  • If you have visitors, tell them not to touch any supplies used to care for you and to wash their hands before eating, after using the bathroom and after touching something soiled.
  • Encourage visitors to stay home if they are not well. You can talk to them by phone.
  • Follow these six tips for protecting yourself and others from the flu (pdf). (La influenza y usted pdf)

Antibiotic Resistance

Antibiotic resistance is a growing problem and is mainly caused by the misuse and overuse of antibiotics to treat infections like the common cold, the flu or bronchitis. Many of these infections are becoming resistant to antibiotics and as a patient, you should ask questions about whether an antibiotic is necessary to treat your infection.

Read the Get Smart fact sheet to understand more about antibiotic resistance or visit the CDC's Get Smart website.

Health Precautions

We care about the health and safety of all our patients and their visitors. We remind you that many diseases can be spread by touching body fluids (such as blood, urine, etc.) We ask that patients and visitors call immediately for a nurse if assistance is required. Please do not touch any body fluids or medical supplies, such as tubes, bandages, etc. We know that visitors may want to help patients, but our nurses are trained to handle these substances with the proper precautions.

For the well-being of all of our patients, no one should visit the hospital if they are not feeling well, have a cold, or have been exposed to a contagious disease, such as the flu, chicken pox, tuberculosis (TB), measles, mumps, rubella, whooping cough, or impetigo.

Isolation Signs

Sometimes when patients are admitted to the hospital, we need to take extra steps to prevent infection. These steps may mean using a term called "isolation."Isolation has been used for centuries to separate those who are sick and those who are susceptible.To identify an isolation room, we use a brightly colored sign on the door to tell health care workers to use extra steps to prevent infection from spreading.

If you have a sign like that on your door, it means people will care for you wearing special equipment and take certain measures to control infection. Health care workers may come wearing a mask, blue gown, or gloves to care for you. This is normal and helps to prevent infection.

What do the colors of the signs mean?

GREEN is for contact isolation. This is for germs that can be passed on hands and supplies. Health care workers will wear gloves and sometimes blue gowns.

ORANGE is for droplet isolation. This is for germs that can be coughed or sneezed out. Health care workers will wear a mask and eye wear; the door to your room may be open.

PINK is for airborne isolation. This is for germs that can be passed in the air. The door to your room will be closed, and health care workers will wear masks. You can call the nurse any time with the call bell.

If I have an isolation sign on my door, what do I need to do as a patient?

In most instances, you will need to stay in your room. If you have a cough or cold symptoms, you may need to wear a mask when you go to a test or out into the hallway. In this case, always ask your doctor or nurse if you may leave your room and what to do when you go home.

What about visitors?

Visitors should report to the nurse's station if there is an isolation sign on your door. The nurse will explain to the visitors visiting safety requirements. It is important for visitors to wash their hands when they arrive and when they depart.

Special circumstances may prevent visitors from coming to see you. When visitors are not permitted, they can contact you by phone to wish you well.

There may be times when only family members and those who live with you are allowed to visit. Your nurse or doctor can tell you about any special visiting rules that apply to you.