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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Frequently Asked Questions About Fee Estimates

Can I estimate fees after insurance?

Yes, you can use the form to estimate balances after insurance or self pay fees (if you do not have insurance).

What is a CPT Code?

A CPT code is a universal code that is part of a coding system used by all medical providers, and includes every service that can be provided to a patient. This code can be obtained from your referring clinician. When describing the procedure, you are required to provide CPT code(s) so that you can receive the most accurate quote.

How long does it take to receive a quote?

You will be contacted within two business days by the method you select on the form. Your choices are phone, email, or postal mail.

How accurate is my quote?

A quote is not a guarantee of the final amount due. The estimate we provide is based on the average charge for the same or similar encounters. While we make every effort to ensure the accuracy of our quotes, the total charges could increase or decrease depending on the actual services that are required to carry out your clinician’s orders. Different tests or additional tests that may be deemed necessary by your clinician are not included in this estimate.

Contact Us

Call Patient Billing Services

413-794-9999 or toll free at 877-461-1931. Hours:

  • Monday, Wednesday, and Friday: 8 am - 4 pm
  • Tuesday and Thursday: 8 am - 6 pm

Radiology and Anesthesiology

Estimates for services do not include charges from radiologists or anesthesiologists. To obtain those separate estimates, please call:

  • Springfield Anesthesia at 413-796-7494
  • Baystate Medical Center Radiology & Imaging at 800-688-6663
  • Baystate Franklin Medical Center Radiology & Imaging at 800-524-2554
  • Baystate Mary Lane Outpatient Center Radiology & Imaging at 800-688-6663