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My Frontline Story: Thelma Ofosu-Agiri, RN, Baystate Wing Hospital

July 13, 2021
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Thelma Ofosu-Agiri, RN at Baystate Wing Hospital, shares what led her to nursing and her experiences during the COVID-19 pandemic.

“I chose a career in nursing as a way to give back to the community selflessly. I have always wanted to be of value and enrich the lives of others and being a nurse has provided me this opportunity. I am proud to say that I have been a nurse for four years now! I have many memorable experiences and I count my blessings for each day that I am able to share with my patients.

A particular experience that sticks out to me was in early April when we were in the height of the COVID-19 pandemic. I took care of a patient who was in the Patient Under Investigation (PUI) Unit waiting for her COVID test results. When I told her that her COVID test was negative, she cried tears of relief and thanked me. I stayed with her as she called her family to share the news that she did not have COVID-19. It was in that moment I felt a sense of fulfillment, and I was so happy to be able to share that with her. It was then that I realized we could get through this pandemic.

It has been rewarding to be a nurse at Baystate Wing Hospital before and during the Covid-19 pandemic because the teamwork is impeccable. I have seen everyone pulling together and supporting each other. It is like being a family, which I think is very rare to come by in a work setting.

Working as a nurse has changed my life tremendously. I don’t take any moment for granted as life isn’t promised and anything can happen. I have learned to be respectful, humble and gracious toward people. As a nurse it is very crucial that my patients are heard. I believe people won’t remember what you say or do but they will remember how you make them feel.”


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