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Baystate Health Announces Changes in Visitor Policy As More Protected with Vaccinations

May 03, 2021

As more people in the community are being vaccinated, Baystate Health is updating its visitor policy guidelines for each hospital. Beginning May 3, we will open to visitation in the inpatient units and Emergency Departments at all Baystate hospitals.

“Visitors—loved ones and others—are known to have significant benefits to the healing and recovery processes of hospitalized patients. We have been longing for the day when we could safely re-introduce visitors to the Baystate Health hospital environment and have now reached a point where this is possible,” said Dr. Andrew W. Artenstein, chief physician executive and chief academic officer, Baystate Health.

All Baystate Hospitals are now in the yellow tier - including Baystate Medical Center and Baystate Children’s Hospital in Springfield, Baystate Franklin Medical Center in Greenfield, Baystate Noble Hospital in Westfield, and Baystate Wing Hospital in Palmer – allowing for:

  • 1 visitor at a time for patients who are not in the ICU
  • 2 visitors at a time for patients in the ICU
  • 2 parents or guardians at a time for pediatric patients.

In addition, visiting hours have been extended from noon to 8 p.m.

All visitors must adhere to Baystate Health infection control practices that are in effect throughout the health system: wearing facemasks, frequent handwashing, maintain physical/social distance of 6 feet as possible, and no shared food sources.

Red, yellow, green and gray tiers (also called zones) still remain for visitation based on the CDC, DPH and state guidelines, but the policy details within the tiers will change.

Baystate Health will continue to review the county data and CDC/DPH/State guidelines weekly to determine which tier each county will be in. To stay up to date and see exceptions for each tier, go to our visitor information page.  

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