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Pat Gagnon: The "Voice" of Baystate Health

April 08, 2016
Pat recording a voice-over

You’ve probably heard Pat Gagnon’s voice many times through different mediums at Baystate Health, and not known she is an actual Baystate Health team member.

Gagnon, a senior communications specialist for Team Member Engagement & Communications, lends her voice to a variety of projects from on hold messaging to educational videos to commercials.

You may have heard her voice when calling the main numbers of Baystate Health including Baystate Medical Practices, Surgery, Heart and Vascular, Women’s Health, Physician’s Billing, and pre-registration.

Gagnon’s voice represents Baystate Health in so many ways that her colleagues call her the “Voice of Baystate.”

Gagnon says that she doesn't how it started, but people liked her pleasant, calming voice, so she was regularly asked to provide her voice to projects.

Her latest voice-over is for the commercial for the Baystate Regional Cancer Program. “Having a voice-over professional of Pat’s caliber on our team is a tremendous benefit. She already knows the tone and voice for Baystate Health,” says Sue Spiry, manager, Marketing. “She is so talented, often hitting all the right notes on her first take; even if she weren’t on our team, we’d still hire her.”

“I’m happy to do it for Baystate Health,” says Gagnon. “When people say they’ve heard me or recognize my voice when they are on hold for Baystate or watching television or listening to the radio, it means to me that they know they are not listening to a stranger, but to a voice they know and can match to a friendly face.”