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What's Inside? Medication Management

September 29, 2015
Pill box

For many patients, chronic medications are a part of daily life and keeping track of prescriptions – taking the right medication at the right dose and the right time – can be challenging. This can become even more difficult when medications are changed or if patients don’t dispose of old prescriptions when new doses are prescribed.

It can be just as confusing for physicians. When writing prescriptions, providers need to be aware of how one medication might interact with another. If providers don’t have an updated list of a patient’s complete medication list – including vitamins or other supplements – it isn’t possible to know if a side effect may occur.

That’s why Baystate Health is starting the “What’s Inside” campaign to remind both patients and caregivers that knowing what medications they take at home is crucial to ensuring that every patient has an accurate medication list at every visit.

Here’s what you can do:

  1. Update your medication list through your patient portal.
  2. Make sure your doctors have a complete list.
  3. Keep a list of medications and supplements in your wallet.

Baystate’s Patient Portal

Baystate Health’s online portal, My Baystate Health, allows patients to securely view their medical information, such as test results and medications, message their health care providers, request appointments, and reorder medications.

What’s the caregiver’s role?

Some examples of how Baystate caregivers are going to help ensure an accurate medication list in different settings include:


  • Printing the patient’s medication list before the visit begins, and asking them to review and update the list while they are waiting to be seen.
  • Reviewing the medication list with a patient during their appointment and updating the list to reflect any changes.
  • Printing the list again at discharge to allow patients to identify changes in their medications.


  • Nurses will update the medication list while documenting compliance.
  • Physicians must ensure that the medication history they take is reflected in the medication list.
  • A “time-out” will be taken on daily rounds to ensure that the list is accurate.