Laboratory Services for Health Care Professionals Contact Us 413-322-4000 or 800-778-5599 Baystate Reference Laboratories (BRL) is Baystate Health's clinical diagnostic laboratory service, providing state-of-the-art, convenient pathology testing and management services to physicians, hospitals, and other health care services throughout the region. Our program includes: Twenty-three board-certified pathologists: Our team of pathologists covers a wide variety of subspecialties. We even have two dermatopathologists on staff, rare for a hospital laboratory. Local laboratory: Nearly all of our testing is done on-site, which reduces cost and wait time for providers. Fast turnaround: Most testing can be completed same-day. Quick on-boarding: If you are a new client, we can bring you on board faster than most commercial labs, setting up interfaces and courier services to make ordering tests simple and efficient. Live, local customer service department: Have a question? Speak with our locally based customer service staff in real time, 24/7. Cost competitive: Not only do we offer the same testing services as commercial labs, we have low lab costs, which we extend to our customers. Customized service: We offer an extensive network of courier services as well as a wide range of billing and reporting options, and have the ability to interface with physicians, electronic health records, and other Baystate Health facilities. Extensive library of test results: Because we have a larger library than most commercial labs, we rarely need to send out biopsies for further testing. Academic-affiliated medical center: Our in-house testing menu is broad because we serve a 722-bed teaching hospital that handles complex medical cases. Specialty testing services: Other hospitals in New England send specimens to us for testing because of our state-of-the-art technology, library, and clinical experts.