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Laboratory Services for Health Care Professionals

Contact Us

413-322-4000
or
800-778-5599

Baystate Reference Laboratories (BRL) is Baystate Health's clinical diagnostic laboratory service, providing state-of-the-art, convenient pathology testing and management services to physicians, hospitals, and other health care services throughout the region. Our program includes:

  • Twenty-three board-certified pathologists: Our team of pathologists covers a wide variety of subspecialties. We even have two dermatopathologists on staff, rare for a hospital laboratory.
  • Local laboratory: Nearly all of our testing is done on-site, which reduces cost and wait time for providers.
  • Fast turnaround: Most testing can be completed same-day.
  • Quick on-boarding: If you are a new client, we can bring you on board faster than most commercial labs, setting up interfaces and courier services to make ordering tests simple and efficient.
  • Live, local customer service department: Have a question? Speak with our locally based customer service staff in real time, 24/7.
  • Cost competitive: Not only do we offer the same testing services as commercial labs, we have low lab costs, which we extend to our customers.
  • Customized service: We offer an extensive network of courier services as well as a wide range of billing and reporting options, and have the ability to interface with physicians, electronic health records, and other Baystate Health facilities.
  • Extensive library of test results: Because we have a larger library than most commercial labs, we rarely need to send out biopsies for further testing.
  • Academic-affiliated medical center: Our in-house testing menu is broad because we serve a 722-bed teaching hospital that handles complex medical cases.
  • Specialty testing services: Other hospitals in New England send specimens to us for testing because of our state-of-the-art technology, library, and clinical experts.