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Gifts of Gratitude

At Baystate Health, our goal is to exceed expectations and provide the very best care possible to every patient we are privileged to serve. Still, we often hear stories of team members going above and beyond. Patients and families sometimes ask us, "how can we show our appreciation?"

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We created the Gifts of Gratitude program at Baystate Heath in response to your requests. When you make a donation through our Gift of Gratitude program, you are saying “thanks” directly to the team members who made a difference in your experience. Your donation goes directly to their clinical area to support their work and pay it forward for future patients. From our environmental services team to our doctors and nurses, Gifts of Gratitude can recognize any member(s) of the Baystate Health family.

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That recognition includes (please note: some of these elements may be adjusted due to COVID-19):

  • A letter outlining why you chose to make a Gift of Gratitude are sent to both the team member and their supervisor
  • A signed certificate from Baystate Health President & CEO Mark Keroack, MD
  • A pin the team member can proudly wear to show that they’ve been recognized
  • A notecard so they can share with you how much they appreciated your generosity At Baystate Health, we hope that you are reminded, even after leaving, that you are in good hands when you enter any of our healthcare facilities.

A Gift of Gratitude is a way to personally say thank you for the care you received, recognize a team member for their efforts, and support their specific work area.

How can I make a Gift of Gratitude?

You can make a Gift of Gratitude online or by mailing in your donation, along with a Gift of Gratitude card, found in our care areas at any Baystate Health location.