WorkLife and EAP Support
WorkLife and EAP Support Program
Baystate Health has expanded and enhanced our EAP and Worklife Services for all employees, their dependents and household members. These expanded services are offered by Magellan Health, a preeminent provider experienced in support for healthcare organizations like ours. These confidential services staffed with master’s level clinicians and online resources are available 24/7 at no cost to you. Learn how to get the most out of your new program by viewing this 35 minute video orientation. Print the overview flyer to take home and share with your family.
Call Magellan Health at 1-800-888-6332
Visit MagellanAscend.com and create an account:
1. Select Find My Company/LogIn
2. Select the tab Log In
3. Next to “Don’t have an account?” select “Sign up”
4. Complete account registration form
5. Select Get Started
Get the help you need in a convenient, confidential, safe and non-judgmental environment. Call 800-888-6332 whenever you need support. Every call is answered by a master's level licensed clinician who listens to your concerns and connects you with the resources to best meet your needs. Clinicians are available if you are in crisis and have immediate concerns to address. You and your dependents and household members each have up to 6 counseling sessions per issue/concern per year and concierge service for appointment scheduling. The first time you call about counseling, a Magellan staff member will offer to take your information and contact providers directly to find the first available appointment for you.
If you seek to continue your counseling, after the 6 sessions, behavioral health visits are covered through your BH-HNE medical plan. If you are covered by another health insurance carrier, contact them directly to ask about your behavioral health coverage. See below for information on the medical plan.
You can choose to meet with:
Local Counselors in the Community - Choose from a network of licensed professionals trained to help with common challenges such as stress, anxiety, grief, marital/family relationship concerns, parenting, addictions and more. Counseling sessions are solution-focused; they can help you better understand challenges and determine helpful next steps to move forward. Phone/video sessions are available with most community providers, during COVID-19.
Virtual Therapists through BetterHelp - Starting on June 1 and in direct response to the changing needs of how people access support for their emotional health, Magellan Health has partnered up with BetterHelp, the largest online counseling platform worldwide, providing access to licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), and board licensed professional counselors (LPC) for the entire family – individuals, couples and teens (with parental consent and in accordance with applicable law and clinical appropriateness). Virtual therapy is therapy that takes place via a mobile device or computer, allowing you to get help when and where you need it.
Virtual therapy is provided in addition to the in-person and telehealth counseling options you already receive. You and our household members can access therapy quickly – typically within 24 hours – and there are four modalities to choose from:
How does BetterHelp work?
• Call Worklife and EAP Support at 800-888-6332 to speak with a clinician who will refer you to BetterHelp, if appropriate, depending on your unique situation.
• You will receive an email with a unique link that will take you to a questionnaire.
• Complete the matching questionnaire and submit it on the BetterHelp platform.
• Typically, you can begin communicating with a provider within 24 hours of completing the questionnaire.
Learn More: Check out this introduction video: Magellan Health – How BetterHelp Works and read the FAQs.
For milder concerns, coaching is available by on-staff Magellan clinicians, to help you meet goals using coaches to help you stay when you have a goal to achieve. Coaching is unlimited and not a part of the 6 session/issue/year limit of Counseling.
Digital programs and apps
When it comes to your emotional health, online programs help you learn and practice skills so you can feel better on your own time. These self-guided DCBT programs are confidential and address anxiety, insomnia, chronic pain, depression, obsessive compulsive disorder, and substance use disorder .
FearFighter® -Anxiety, Panic, and Phobia
MoodCalmer - Depression and Low Mood
Restore® - Insomnia and Sleep Problems
Comfortable® -Chronic Pain
OCFighter Obsessive Compulsive Disorder
Shade -Addiction: Alcohol/Drug Use
WorkLife Balance Services
Save time and money with specialists who research service providers in many areas including childcare, adult care, education, home improvement, travel planning and more.
Financial Services (& Legal)
Access to free consultations and resources with financial coaches; budget planning, debt and credit, college and retirement planning, taxes, loan and mortgage assistance. This also includes ID Theft and Legal Services free consultations and resources.
Common examples of why people use WorkLife and EAP Support
• Manage stress
• Enrich your relationships
• Build coping skills
• Mitigate harmful thoughts
• Improve sleep
• Build a support system
• Better balance work and life
• Boost emotional health
• Alcohol/Substance use
• Enhance parenting skills
• Manage mood swings
• Process trauma or grief