You are using an older version of Internet Explorer that is not supported on this site. Please upgrade for the best experience.

Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

Employee and Family Well-being Resources: COVID 19


The COVID-19 global pandemic is taking a physical, mental and emotional toll on all of us. Balancing our work with concerns for ourselves and our families is not easy. However, there are ways we can make things a little bit easier. Below are resources to help you and your family maintain well-being during this difficult time.

Need some support right now? Master's level clinicians from your WorkLife and EAP Support program are available 24/7/365 at 1-800-888-6332. They will help you get the confidential support you need.

Looking for Baystate Health COVID- 19 Updates?  Get the latest information about novel coronavirus policy changes, resources, news, and messaging from leadership on The Hub/Departments/COVID 19

UPDATE APRIL 1st:  Quick Print Guide to Take Home With You   Soon, packets of these will printed and distributed at various locations for pick up to bring back to your departments.  

Resources to Help You Cope and Feel Better

Caring for the Caregiver in a Time of Crisis (CCCT)

This new program, provided by the department of Psychiatry offers resilience and emotional support in a virtual group meeting format. Work teams and individual team members can participate in a series of live group webinar sessions. The meetings are designed to increase awareness and understanding of the emotional distress that arises during times of crisis and provide techniques to promote resiliency. Topics include:

  • Signs of distress
  • Building resiliency
  • Emotional support
  • Social connection
  • Self-care
  • Mindfulness

For Details or to Schedule Support Email

Talking Through Concerns with a Counselor or Coach

It's more important now than ever to do what we can to control unwanted feelings that so often accompany uncertainty. A confidential counseling or coaching session can help you learn the coping skills needed to feel better.

Counseling & Concierge Service
Choose from a national network of licensed professionals trained to help with common challenges such as stress, anxiety, grief, marital/family relationship concerns, parenting, addictions and more.  Immediate support also available if in crisis.  Learn more about your new WorkLife & EAP Support program.

Coaches can help you work on solutions for a variety of issues including handling work stress, parenting, not getting enough sleep and more.  Learn more about your new WorkLife & EAP Support program.


Learn quick tips for preventing Compassion Fatigue and other Coping Tips for Adults.


meQuilibrium (meQ) Online Program and App

meQuilibrium is an online, clinically validated stress management and resilience skill building platform.  The program is highly personalized and helps you uncover your natural thinking and response styles.  Your personal meQ journey includes daily practices,  guided meditations, self-care activities, daily tips for dealing with the stress and uncertainty of the current climate, and 2 new skill modules:  Dealing With Uncertainty and Ease Your Loneliness     Experience a sampling of what meQ has to offer!

For full access to meQ resources, you must first initiate the connection through your WebMD portal- after that, download the app! Within the link above, select the Unlock button. Once logged into your WebMD portal, select the meQ card from the homepage. meQ is provided at no cost to all benefits-eligible employees.

Magellan Health’s Digital Cognitive Behavioral Therapy (DCBT) Apps

When it comes to your emotional health, online programs help you learn and practice skills so you can feel better on your own time. These self-guided DCBT programs are confidential and address anxiety, insomnia, chronic pain, depression, obsessive compulsive disorder,  and substance use disorder .

FearFighter® -Anxiety, Panic, and Phobia
MoodCalmer - Depression and Low Mood
Restore® - Insomnia and Sleep Problems
Comfortable® -Chronic Pain
OCFighter Obsessive Compulsive Disorder
Shade -Addiction: Alcohol/Drug Use

To obtain access code for the Magellan Health apps, first create an account at  Once on the website, create an online account to have full and confidential access to these resources. 

  1. Select the blue Find My Company/Log In - upper right
  2. Select the tab "Log In"
  3. Select "Sign Up"
  4. Complete the registration form
  5. Select "Get Started", then visit the Self-care program page and click "Begin an assessment"

Take care of your basic needs

In order to function mentally and physically at your best, you need to allow your body and mind time to recover. Pay attention to your bodies cues and do the best you can to remain well rested, well fed, physically active and clear-minded. Explore the programs and resources available through Baystate Healthy to find ways to optimize your overall health and well-being.


WebMD Health Coaching

WebMD Health Coaches provide help eating healthier, losing weight, exercising, sleeping better or reaching whichever goals you have.  Learn more.


Give Your Physical Energy a Boost

Exercise to Relax

Exercise is key for your head, just as it is for your heart.  Visit our Fitness page to find self-guided videos (stretch break, resistance band exercises, etc). 


Staying Connected

Socially distant does not mean socially separated.  It can be stressful and isolating not being able to connect with people as we normally would. Read more on Coping with Isolation from Magellan Health and try out some of the tips below to stay connected.

• Socializing with friends and family via video chats such as Group FaceTime,  SkypeZoom and others can provide a level of visibility and connection that supports good mental well-being during this challenging time. Try inviting your family and friends to a virtual "happy hour" to spend time together and engage in happy conversation.
• Look at photo albums and discuss family heritage or create a family tree
• Write letters to/create cards for relatives

Look for the positive

There is kindness and compassion surrounding you. Look for the silver linings and find the good in every encounter you have. Focusing on the positive and building on that positivity will help you get through this difficult time. Check out the Little Bits Of Kindness group on Workplace to read and share stories to brighten everyone's day!

Expect every day to be different

Recognize that stress, anxiety or feeling overwhelmed can have an impact on how you make sense of things or process information. To help with this, try to limit your information streams to only a few sources that you know and trust. Check out and for daily updates on pertinent COVID-19 information.


Webinars and Podcasts

Timely and actionable content with immediate actions you can take to begin to feel better.  See Webinars and Podcasts in the section below.



Webinars and Podcasts

Live Webinars and Podcasts

  • How to build resilience and adaptive skills during the pandemic- Thursday, April 2 at 1PM Brought to you by Magellan Healthcare, Dr. Carney, Magellan’s Chief Medical Officer, will share insights on why people are feeling stress and panic and give tips on how to build resiliency. She will also discuss ways to help children cope and thrive, when it may be time to seek help and the importance of acceptance and adaptation skills to manage through the pandemic.  Space is limited. Register today! If you cannot attend live, a recorded version will be available. 


  • Resiliency Today: Manage your Stress Webinar - Thursday, April 2 from 1 - 2PM  This webinar will cover the common causes of stress, how to recognize your stress signals, and successful strategies for managing stress when it occurs. To reserve your seat, open your Google Chrome browser (the link will not work on Internet Explorer) and click here.
  • Financial Wellness: Overcoming Debt - Wednesday, April 8 from 1 - 2PM This webinar will address the different types of debt and how participants can work towards living a debt free life. To reserve your seat, open your Google Chrome browser (the link will not work on Internet Explorer) and click here.

On Demand Webinars and Podcasts

  • Overcome Worry: Managing Anxiety and Worry during Uncertain Times  It is normal to feel worried, anxious, unsettled, distracted, scared and/or overwhelmed by COVID-19. We all worry from time to time, although excessive worry can affect us emotionally and physically. This recordings will help you identify your thought patterns that lead you to worry and provide a formula you can use to overcome worry. Use the webinar handout to learn how to coach yourself out of worry.
  • Financial Impacts of COVID-19   Covers current announcements related to legislation and take a deeper dive into retirement, investing and rebalancing portfolios as well as answering your questions about working through the financial challenges you may face in the coming days and weeks.
  • To view any of the webinars below, you must first open your Google Chrome web browser (the link will not work on Internet Explorer) and click here for LifeCare Webinars.
  • Best Practices for Working Remotely
  • Living in Uncertain Times
  • Talking to Your Child about Coronavirus

Resources to Manage Financial Challenges

Depending on your situation, you may experience personal financial challenges related to the COVID-19 outbreak.  Consider these tips and resources to help you work through financial decisions and challenges that you may face in the weeks ahead.


Financial Coaching 

Get help with your finances from a financial coaching consultant, through Baystate’s WorkLife and EAP Support program.  The program includes 2 free 30-minute telephone consultations, per issue, per year, and discounted fees if you elect to continue working with a financial coach beyond initial consultations.  Additionally, there are online tools and resources to help with budget planning, debt and credit, taxes and loan and mortgage assistance. Call our new partner, Magellan, at 800-888-6332. 

For other financial resources and information, visit the Financial Well-being page.


Baystate Health team member support

Get the latest information about novel coronavirus policy changes, resources, news, and messaging from leadership on The Hub/Departments/COVID 19

Local Community Services

Search for free or reduced cost services like food, housing, government benefits, job training for family members, etc.  Search now on

Parents: Visit Your Local School District

Visit your school’s website or call your local school officials for information on ways they are supporting displaced students. For example, many area schools are offering free meals to all students during the closures and lending laptop/tablet devices to families without, so that students can complete online coursework during the closure.


Resources available in our Western Mass Community

All employees, their dependents, and household family members have access to WorkLife and EAP Support. This program includes 24/7 access to specialists who will research resources in the community that you need most. Call 800-888-6332 to get personalized assistance locating and researching resources in your community.

In addition this guide includes community resources for children and families in Western Massachusetts regarding:

  • Food
  • Education
  • Community Programs and much more


Resources for Parents

Helping Your Child Cope

The resources below provide helpful, age-appropriate information to help you talk to your children about coronavirus: 

Helping Children Cope with a Disaster- Magellan Health

Coping When Cooped Up - Magellan Health

Talking to Children About COVID-19 (Coronavirus): A Parent Resource- NASP

Talking to Kids About the Coronavirus - Child Mind Institute


Interim Childcare Solutions

Massachusetts is allowing select child care centers to be open for healthcare workers who require emergency child care. If in need, we encourage you to take advantage of this program now as openings are limited. To slow the spread of the coronavirus, all families should keep children out of group care settings to the greatest extent possible.

Program for Essential BH Employees Only

SPRINGFIELD: YMCA of Greater Springfield has opened a program at the North End Youth Center, 1772 Dwight Street near the corner of Dwight and Dover Streets in Springfield serving school-age children, kindergarten -12 years old, Monday-Friday, 6:30am-7:30pm. Registration packet to be filled out at drop-off or printed and filled out ahead of time. See flyer and Registration Packet for details. This program is only open to Baystate Health employees’ children.

• Program is administered by the Greater Springfield YMCA
• Group child care settings should only be used as a last resort
• Only for employees working on Baystate Health properties, not remote employees
• Children must be free of cold-like symptoms, such as fever, runny nose, and cough, as well as vomiting and diarrhea
• This site serves school-age children, kindergarten –12 years old
• You must provide your own food
• Up to 40 children may be cared for per day at this site- The site includes a gymnasium, 2 classrooms including a computer room.
• Emergency childcare is on a first-come, first-serve, drop-in basis and not guaranteed
• No prior registration required. Enrollment forms to be filled out at drop-off.

Public Programs for all Essential Employees

GREENFIELD: Greenfield Recreation Department providing care at the Youth Center Facility on 20 Sanderson Street, serving elementary and middle school age students Monday - Friday from 9 a.m.- 5:30 p.m. Contact: Kelly Jenkins, Recreation Assistant Director, City of Greenfield, 413-772-1553 or 413-522-3368, Contact: Michelle Anamisis, 413-387-7320, or refer to Newsflash on Friday, April 3.

WESTFIELD: YMCA of Greater Westfield is now an approved emergency childcare site is serving children ages 3 – 12. Contact: Michelle Anamisis, 413-387-7320, or refer to Newsflash on Friday, April 3.

ALL OTHER AREAS: A downloadable Directory of all emergency child care in Massachusetts and Parents FAQ’s is available on the site.

Workplace Group to Connect Employees with Childcare Needs

A special group has been set up on Workplace to connect Baystate Health employees who need back-up child care in response to COVID-19 related school and daycare closings. The group is called “It Takes a Village- Employee Child Care Share.” Use this forum to connect with one another to help find solutions to your child care needs.  Let others know if you are looking for a babysitter. Share if you know of a sitter you can refer someone to. Visit the Workplace site: “It Takes a Village Employee Child Care Share”

Childcare Agencies

Local and national care agencies can help you find verified babysitters and nannies in your area. Many agencies charge fees for these services. However, national care agencies like and are eliminating (for healthcare workers) or reducing monthly membership fees.

Family, friends, and others

You may need to turn to family and friends for more creative solutions to your back-up childcare needs. Consider others who have a sitter/nanny, who you might be able to share and split the cost with. Or maybe your neighbor has a college student home that you could ask? Keeping everyone safe - With social distancing of utmost importance, everyone involved in your child care solution should be very mindful about how best to avoid the possible spread of COVID-19.  Make sure to ask any potential caregivers about how they are protecting themselves and make sure they know to tell you if they have any symptoms or any other reason to believe they could be at risk of being exposed to the virus.

Parenting Support Groups on Facebook

Peer support groups can help you share information and provide emotional support to one another as parents.  Be mindful to only seek health and safety related information from trusted resources like the CDC and WHOSome of the popular parenting groups on Facebook include Mommy Poppins, Mom Squad and Baystate’s New Beginnings.

Reducing Your Family's Risk

Remind your children to practice these important preventive behaviors. We’ve included suggestions on how you can explain “why” these behaviors are so important for them to follow. 

  • Hand Washing – wash your hands often with soap and water for at least 20 seconds (sing the A-B-C’s or their favorite song) especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
  • No touching your eyes, nose, and mouth with unwashed hands. Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Social Distancing - Avoiding close contact with others (keep at least 6 feet distance). Cover your mouth and nose with a tissue or with the bend/crook of the arm when coughing or sneezing. Why? When someone coughs or sneezes, they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID- 19 virus if the person coughing has the disease.


Learning at Home

Keep a schedule One of the best ways to make sure your child’s time off from school is successful is to maintain a regular schedule, as much as possible. Keeping with a structured time for meals, learning and play will help keep your child on course. You may have to remind your children that this school closure is not the same as a “snow day.” Things like getting together with friends sound like a great way to spend a day off, but in order to “flatten the curve” and move past this outbreak, we all need to do our part to stay apart, as much as possible. School assignments during closure

Depending on your child’s age and your school district, you may have instructions for online learning during the closure.

If you do not currently have internet at home, Charter is offering free internet and WIFI during this time. Call 844-488-8395

Online learning resources Check with your local library or school district for online learning resources. In addition, many companies are offering free online learning tools right now. Search the internet to find a program that best suits your family. Check out these Virtual Field Trips ideas and other Learning Resources for Kids, from our partner LifeCare.