You are using an older version of Internet Explorer that is not supported on this site. Please upgrade for the best experience.

Confidential Counseling (EAP)

Personal issues, planning for life events, or simply managing daily life can affect your work, health and family. Life GuidanceResources® & Employee Assistance Program (EAP) provides support, resources and information for personal and worklife issues.

Life GuidanceResources® & EAP is available 24/7/365. Call 1-855-327-4479 to receive confidential support.

Register to Find Resources Online

As a registered Life GuidanceResources® & EAP user, you can search for proven content and resources on your own. First time users: to register, enter "Baystate" when asked for the Organization Web ID.

Confidential Counseling

This no-cost counseling service helps you address stress, relationship and other personal issues you and your family may face. It is staffed by highly trained master’s and doctoral level clinicians who will listen to your concerns quickly and refer you to in-person, local counseling and other resources for:

  • Stress, anxiety and depression
  • Relationship/martial conflicts
  • Problems with children
  • Grief and loss
  • Job Pressures
  • Substance abuse

Childcare and Parenting

Call a worklife specialist to receive qualified referrals and customized resources that are specific to your caregiving needs:

  • Child care services    
  • Adoption
  • Parenting
  • Child development    
  • Children with special needs
  • College planning        
  • Grandparenting    
  • Non-traditional families    
  • Prenatal & breastfeeding    
  • Summer programs    
  • Work & family

Daily Life

A phone specialist can help check things off your to do list by researching what you need and providing quality information and referrals for:
  • Travel services
  • Home improvement & repairs
  • Purchasing a car
  • Pet care
  • Moving & relocation
  • Party and event planning
  • Consumer information

Eldercare and Aging

Call a worklife specialist to receive qualified referrals and customized resources that are specific to your caregiving needs:

  • Geriatric Care Management
  • Respite Care
  • Home Meal Delivery
  • In-home Services
  • Medicare, Medicaid & Social Security
  • Senior Health & Safety
  • Transportation Services

Financial Resources

Speak directly to a Certified Public Accountant or Certified Financial Planner and get answers to your questions about:

  • Getting out of debt
  • Credit card or loan problems
  • Tax questions
  • Retirement planning
  • Estate planning
  • Saving for college

Baystate Health offers a number of other financial resources for employees. Print out this handy financial resource guide to have the tools you need at your fingertips!

Legal Support

Talk to an attorney by phone. If you require representation,

Life Guidance Resources® & EAP will refer you to a qualified attorney in your area for a free 30-minute consultation and a 25% reduction in customary legal fees thereafter. Call about:

  • Divorce and family law
  • Debt & bankruptcy
  • Landlord/tenant issues
  • Civil and criminal actions
  • Contracts
  • And more