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Confidential Counseling (EAP)

As a Baystate Health team member you have access to the Employee Assistance Program (EAP).  This service provides personalized counseling to address stress, anxiety, depression, job pressure, grief and loss, marital conflicts, substance abuse and even challenges with children.  Participation in the EAP is completely confidential and is open to all Baystate Health team members and their household members.

Talk it through

At the root of anxiety, stress and depression, are often unhealthy thoughts, beliefs, actions and behaviors.  Unless these underlying factors are addressed they will continue to persist.  Working with an experienced and accredited counselor can help you:

  • better understand your symptoms and why your condition developed
  • formulate a personalized recovery plan
  • develop the tools and strategies to bring about positive change
  • remain on track with your recovery goals

Baystate's Employee Assistance Program (EAP) is offered though Life Guidance Resources & EAP .

Learn more about how this service can help you and your family members.  View this 8 minute overview video. 

Call Life GuidanceResources® & EAP, 24/7/365, at 1-855-327-4479 to schedule a confidential counseling appointment.  The first three sessions (per presenting problem) are at no cost to you.  After that, behavioral health visits are covered through your BH-HNE medical plan.  If you are covered by another health insurance carrier, contact them directly to ask about your behavioral health coverage.

Register to Find Resources Online

As a registered Life GuidanceResources® & EAP user, you can search for articles and topical information to support your desired interest. First time users: to register, enter "Baystate" when asked for the Organization Web ID.

Stress Reduction Programs

Mindfulness is the practice of purposely focusing your attention on the present moment—and accepting it without judgment. Mindfulness is rooted in meditation techniques that help you shift your thoughts away from your usual preoccupations toward an appreciation of the moment and a larger perspective on life. 

Mindfulness has been examined scientifically and has been found to be a key element in happiness.  Dr. Jon Kabat-Zinn, founder and former director of the Stress Reduction Clinic at the University of Massachusetts Medical Center, helped to bring the practice of mindfulness meditation into mainstream medicine and demonstrated that practicing mindfulness can bring improvements in both physical and psychological symptoms as well as positive changes in health attitudes and behaviors.

Mindfulness improves both physical and emotional health. Mindfulness can help relieve stress, lower blood pressure, treat heart disease, reduce chronic pain and improve sleep.

Psychotherapists have turned to mindfulness meditation as an important element in the treatment of a number of problems, including, depression, substance abuse, couple's conflicts, anxiety disorders and obsessive-compulsive disorders.

Baystate Healthy offers a variety of mindfulness programs.  Click here for the current schedule.


Help with Everyday Responsibilities and Life's Pivotal Moments

Life stressors can leave us feeling emotionally unstable.  Financial concerns, the ongoing "to-do" list, raising a family or caring for an aging family member are just some of the areas where a worklife expert at Life GuidanceResources & EAP can help.

When your ready for someone to help lighten your load a bit, call a worklife specialist who will search out the information you are seeking, saving you time and energy.  You will receive qualified referrals and customized resources that are specific to your caregiving needs:

  • Child care services 
  • Caring for aging loved ones
  • Budgeting
  • Getting married or divorced
  • Credit repair and debt consolidation
  • Financial planning
  • Parenting, child development and raising children with special needs   
  • College planning & scholarships      
  • Summer programs for your children 
  • Selling or buying a home*
  • Home services & emergencies
  • Legal services*- civil and criminal
  • Estate planning and wills*


*All Baystate Health team members and their household members have access to 30-minute consultations with attorneys, at no cost.  If your particular issue requires more than the 30 minutes, you will be referred to a qualified attorney in your area with a 25% reduction in customary legal fees thereafter.