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Honoring the Legacy

Feb 4, 2021: By Mark A. Keroack, Baystate Health President & CEO, and Molly Gray, President & CAO for the Baystate Health Eastern Region.

Questions? Read below, then email us.

Read the Letter
letter to community5002

Changes in the Baystate Health Eastern Region

Adapting to Changing Needs

Over the course of our nearly 150-year history of delivering care to our community, Baystate Health has adapted to the changing needs of each of our communities in order to ensure the vital delivery of care.

As we look to better meet the contemporary healthcare needs of communities across our region in a sustainable way, Baystate Health will close the Baystate Mary Lane Outpatient Center within the next two years and relocate a majority of its services to Baystate Wing Hospital, 9 miles away in Palmer.

What is the plan for transition?

Baystate Health will follow the Massachusetts Department of Public Health regulatory processes for making changes to services.

We will work collaboratively with the Baystate Mary Lane team and community to develop an orderly transition for programs and services to Baystate Wing.

Emergency Services Closed as of June 3, 2021

The Baystate Mary Lane Satellite Emergency Facility is now closed. All emergency department services in the Baystate Health Eastern Region will be provided at Baystate Wing Hospital (located at 40 Wright Street in Palmer), which offers comprehensive 24/7 emergency services nine miles from Baystate Mary Lane. See other nearby emergency and urgent care options.

Transitioning Programs and Services

Cancer care services will be transitioned to the D’Amour Center for Cancer Care (where Baystate Mary Lane patients already receive specialized cancer care).

Over the next two years, imaging/3D mammography and rehabilitation services, as well as OB/GYN and pediatric medical practices, will relocate to Baystate Wing. Cancer patients who receive care at Baystate Mary Lane will be offered transportation at no charge following the transition of care to Springfield. To support access to outpatient appointments at Baystate Wing Hospital when the two Baystate medical practices at BML transition over the next two years, we will look to the strong foundation upon which we have built with the Quaboag Connector and, if feasible, will further invest in this resource.

Baystate Wing Hospital’s comprehensive healthcare service plans include primary and multi-specialty medical practices including integrated behavioral health, substance use treatment, with expanded hours and walk-in same day appointments, specialty care in cardiology, pulmonary, gastroenterology, surgery, orthopedics, obstetrics and gynecology, and pediatrics; and significantly expand GI endoscopy.

We will invest in community-based primary care physician recruitment and retention in this region, with a focus on increasing accessibility for same day appointments and offering additional pediatric care.

We will continue our commitment to the community where volunteer members will continue to serve on Baystate Wing Hospital’s Community Benefits Advisory Council.

Baystate Health will invest in the demolition of the building and will be gifting the green space to the town of Ware which will decide the best future use of the site.

Why are we making these changes?

Despite our significant investment in this location during the past several years, patients are choosing to receive care in other locations.

Nearly half of Baystate Mary Lane Outpatient Center’s capacity is unused during the daytime and 90 percent is unused during overnight hours.

Baystate Mary Lane’s Satellite Emergency Facility has had minimal utilization for emergency level care. Of the 28 patients per day seeking care in this location, over 85% present with common, minor, non-urgent conditions which could be treated in a primary care setting.

It has been challenging to recruit and retain providers in the area, especially in small practices. Over the past two years, Baystate Health Eastern Region primary care lost seven physicians and gained just one. This market reality highlights the need to consolidate practices in support of clinician candidates who seek robust multi-specialty practices. 

Honoring the Legacy

We will remember and honor the history of Baystate Mary Lane and those who made it possible and are evaluating opportunities to provide appropriate recognition to our legacy donors and others.We look forward to discussions with the leadership of the town to determine the best plans for the building and the land, recognizing the relocation of the medical practices and site closure will not occur for two years.

We honor its proud history and recognize the personal impact Baystate Mary Lane has had on so many in the community. We thank our entire Baystate Mary Lane team for their outstanding contributions to our patients and the community we serve. We look forward to the future, meeting the needs of our patients, and delivering on our promise of advancing care and enhancing lives for our Eastern Region community.

If you have questions, you can send us an email

Emergency and Urgent Care Locations Nearby

Alternate Emergency Services

In addition to the Baystate Wing Hospital Emergency Department, emergency services are provided at the following locations:

Athol Hospital Emergency Department
2033 Main Street, Athol, MA

Baystate Medical Center Emergency Department
759 Chestnut Street, Springfield, MA

Cooley Dickinson Hospital Emergency Department
30 Locust Street, Northampton, MA

Harrington Hospital Emergency Department
100 South Street, Southbridge, MA

Heywood Hospital Emergency Department
242 Green Street, Gardner, MA

Holyoke Medical Center
575 Beech Street, Holyoke, MA

Mercy Medical Center Emergency Department
271 Carew Street, Springfield, MA

UMass Memorial Medical Center Emergency Department – Memorial Campus
119 Belmont Street, Worcester, MA

UMass Memorial Medical Center Emergency Department – University Campus
55 North Lake Avenue, Worcester, MA

Alternate Walk-in or Urgent Care

Convenient MD
471 Center Street, Ludlow, MA

Urgent Care of Wilbraham
2040 Boston Road, Wilbraham, MA

CVS MinuteClinic
1001 Thorndike Street, Palmer, MA

MedExpress Urgent Care
1312 Boston Road, Springfield, MA

CVS Retail Clinic
142 Worcester Street, Charlton, MA

Urgent Care Express at Harrington-Charlton
10 North Main Street, Charlton, MA