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Baystate Reference Labs Business Development

Baystate Reference Laboratories (BRL) is Baystate Health's clinical diagnostic laboratory service, providing state-of-the-art, convenient pathology test/management services to physicians, hospitals, and other health care services throughout the region.

Laboratory Services Guide

A comprehensive reference to the lab tests Baystate Reference Laboratories supports, this guide covers specimen requirements, handling practices, fact sheets on standard tests and more. NOTE: if asked for a user ID and password, both are brl (case sensitive).

BRL offers a range of pathology testing, including:

  • Anotomic Pathology
  • Autopsy Services
  • Blood Donor Services
  • Chemistry/Endocrinology
  • Clinical Pathology
  • Cytopathology
  • Dermatopathology
  • Electron Microscopy
  • Flow Cytometry
  • Hematology
  • Immunology
  • Laboratory Genetics
  • Microbiology
  • Molecular Biology
  • Molecular Genetics
  • Perinatal/Placental Pathology
  • Reproductive Biology (IVF)
  • Surgical Pathology
  • Therapeutic Apheresis Services
  • Transfusion Medicine
  • Urinalysis
  • Virology/Serology

Contact BRL Departments

Business Development


Client Services

Fax: 413-322-4001

Courier Services

BRL provides daily or per call pick-up and delivery service Monday through Saturday. A convenient pick-up time will be established that meets each facility's requirements. BRL representatives are trained to be prompt, courteous, and responsive to our clients' needs. Lock boxes will be provided for after-hours specimen pick-ups.

To request a courier pick-up, please call 1-800-778-5599.

Inquiries regarding laboratory services should be directed to your Business Development Representative. A message may be left with BRL Client Services at 413-322-4000 or 1-800-778-5599.

Business Development Team


Cheryl McGrath

Business Development Representative
361 Whitney Avenue
Holyoke, MA 01040
Fax: 413-322-4003

Salls Kelly

Kelly Salls

Senior Business Development Representative
361 Whitney Avenue
Holyoke, MA 01040
Fax 413-322-4003


Sue Stockley

Blood Donor Recruiter
361 Whitney Avenue
Holyoke, MA 01040
413-322-4044 877-612-5663
Fax: 413-322-4003


Anne-Marie Villamaino

Business Development Representative
361 Whitney Avenue
Holyoke, MA 01040
Fax: 413-322-4003

Contact Us

"Our mission is to improve the health of the people in our communities every day, with quality and compassion."

Clinical Updates

Archived Updates

9/27/12 Specimen Requirement Changes Antithetic Acid (Vitamin B5)

9/19/12 B-raf Analysis and Nasopharyngeal Collection Instructions

8/03/12 Update on Coagulation Testing

6/29/12 Lupus testing changes

6/21/12 Marketing form for Giardia antigen

5/07/12 Tube Requirement for Sedimentation Rate (ESR)

3/05/12 Red Top Tube Change

3/01/12 TB Cellular Blood Test

2/23/12 Para Pak Instructions for Stool Culture

2/23/12 Patient Instructions for Stool Culture (English)

2/23/12 Patient Instructions for Stool Culture (Spanish)

9/20/11 BRL Newsletter - Fall 2011

8/5/11 Important Changes to HIV Testing Policy

7/6/11 Clostridium Difficile Testing (CDiff Rapid Toxin Assay)

7/1/11 BRL Recommendations for Hepatitis C Testing

3/23/11 BK Virus Testing

3/23/11 Respiratory Virus Panel by PCR

2/23/11 Hepatitis C RIBA confirmation testing is not available due to nationwide shortage

11/8/10 BRL discontinues Lidocaine testing

5/17/10 ADA recommends Hemoglobin A1c for diagnosis of diabetes

4/19/10 New England Journal of Medicine article including video that addresses technique of collecting nasopharyngeal swabs.

4/7/10 Conversion to Mass Spectrometry

4/1/10 New Non-Fasting Cholesterol & HDL Panel

12/02/09 Letter regarding H1N1 testing for O&P

9/22/09 Revised Guidelines: Specimen Collection for Influenza A and B Antigen (FLU) & RSV Antigen Testing

7/21/09 Hematology Update: PT and PTT Specimen Handling Requirements (eff. July 1, 2009)

4/14/09 Specimen Collection for RSV Antigen & Influenza A and B Antigen (FLU) Testing

2/23/09 A Change in Reporting PT and INR Results

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