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Improving Communication and Collaboration

Baystate Medical Center has taken many steps to assure that communication among healthcare providers is clear and effective. Team communication is important as it has been reported that 98,000 deaths a year are caused by medical errors, such as the administration of the wrong medication or wrong strength of a medication, with the majority of errors attributed to communication issues.

It has been noted that if interventions to support teamwork, improve communication and care coordination are adopted and executed, much of the harm that occurs to patients today could be prevented. Adoption of these recommended interventions has been a priority at BH entities.