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Division of Health Care Quality

The Baystate Medical Center Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

  • Identifying and improving quality of care measures
  • Coordinating quality and performance improvement activities, such as:
  • Patient safety practices
  • Infection control and prevention
  • Delivering high quality, population-based care.
  • Documenting and reporting quality and safety results data.
    • Conducting research into ways to improve Baystate quality of care and patient safety through the Center for Quality of Care Research.
    • Applying research to support performance improvement methods, such as:
    • Computerized Physician Order Entry (CPOE)
    • Benchmarking databases
    • Safety reporting system.
    • Tracking Baystate's accreditations, awards and ratings.

    Contact Us

    Division of Healthcare Quality

    Lori Anderson Executive Assistant to Vice President, Medical Affairs 413-794-3873
    Evan M. Benjamin, MD Sr. VP, Healthcare Quality and Population Health & Chief Quality Officer 413-794-2527
    Stephanie Calcasola, RN Director, Quality & Medical Management 413-794-2531
    Lori Cohen Clinical Outcomes & Business Manager 413-794-5763
    Alice Ehresman, RN Healthcare Quality Specialist 413-794-4254
    Patricia Humiston, RN Healthcare Quality Specialist (RRT) 413-794-0194
    Jodi Kashouh, RN Healthcare Quality Specialist (NSQIP and STAAR) 413-794-3248
    Sean Lavalley, RN Healthcare Quality Specialist 413-794-7599
    Holly Maciolek, RN Healthcare Quality Specialist 413-794-1690
    Kathleen Mahoney, MD Medical Director 413-794-2153
     Jonathan McGeoghan
     Data Analyst
    Deborah Naglieri-Prescod, PhD Quality Coordinator 413-794-8832
    Barbara Niemiec, RN Lead Healthcare Quality Specialist 413-794-7690
    Lisa Nolan Executive Assistant to Senior Vice President, Healthcare Quality and Population Health & Chief Quality Officer 413-794-2527
    Nancy Remillard Staff Assistant, Director, Quality & Medical Management 413-794-4285
     Laura Rioux
     Data Analyst
    Carlo Ronca Data Analyst 413-794-1349
    Doug Salvador, MD Vice President, Medical Affairs 413-794-0177

    Center for Quality and Care Research

    Sarah Goff, MD Research Scientist 413-794-6394
    Haley Guhn-Knight Clinical Research Assistant 413-7947892
    Anu Joshi Clinical Research Coordinator 413-794-2205
    Tara Lagu, MD Research Scientist 413-794-7688
    Peter Lindenauer, MD Medical Director 413-794-5987
    Xiaoxia Liu Biostatistician 413-794-7601
    Lorna Murphy Clinical Research Assistant 413-794-7785
    Quinn Pack, MD Research Scientist 413-794-2205
    Penelope Pekow, PhD Senior Biostatistician Consultant 413-794-9863
    Aruna Priya Biostatistician 413-794-7720
    Nathaniel Schreiber Clinical Research Assistant 413-794-2205
    Amy Shatz Clinical Research Coordinator 413-794-7601
    Meng-Shiou Shieh Biostatistician 413-794-7904
    Mihaela Stefan, MD Research Scientist 413-794-6395
    Lauren Williams Clinical Research Assistant 413-794-7601

    Infection Control

    Donna Cipriani, RN Infection Control Practitioner 413-794-8754
    Sherri Conway Quality Data Coordinator 413-794-3507
    Patricia Daviau, RN Infection Control Practitioner 413-794-5239
     Lisa Lemire, RN
     BRICC Project Manager
    Elise Lennon, RN Infection Control Practitioner 413-794-7728
    Michele Maryanski, RN Infection Control Practitioner 413-794-2675
    Mary Ellen Scales, RN Chief Infection Control Officer 413-794-4782
    June St. Georges, RN Infection Control Practitioner 413-794-1804

    Performance Improvement Services

    Mary Beth Collins, RN Performance Improvement Coordinator 413-794-3658
    Susan Forys, RN Clinical System Administrator 413-794-3654
    Karen Johnson, RN Director, Performance Improvement Services 413-794-3647
    Judy Richardson, RN Performance Improvement Coordinator 413-794-1025
    Diane Tillman, RN
    Performance Improvement Coordinator 413-794-4256

    Process Improvement Services

    Tara Browne Executive Assistant to Vice President, Process Improvement 413-794-0272
    Angeli Cornish Process Improvement Coordinator 413-794-2153
    David Hansen Process Improvement Coordinator 413-794-3573
    Doug Neal Vice President, Process Improvement 413-794-0272