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Defining Quality

Hospitals use several widely accepted definitions to describe healthcare quality.

Credentials

  • Quality hospitals are accredited by the Joint Commission (JC). JC accreditation is a nationwide symbol of quality. Baystate Health hospitals are accredited by the Joint Commission.
  • Quality physicians are board certified in their specialties.

Research and Education

  • Research and education should be a priority of the hospital. Teaching hospitals tend to have better health outcomes.
  • BMC is the Western Campus of Tufts University School of Medicine and a respected research institution.
  • BMC is a clinical site for nursing as well as many other healthcare professions in western Massachusetts.

Patient Health Outcomes

Quality hospitals have a positive record of patient health outcomes, such as:

How often the hospital performs a given procedure higher volumes result in more favorable:

  • Mortality rates
  • Complication rates
  • Average lengths of stay

See how Baystate measures up for patient outcomes.

Patient Safety

Patient Safety includes interventions put in place to reduce preventable mistakes:

  • Computerized Physician Order Entry (CPOE) system to order medications, tests and procedures more effectively and accurately.
  • ICU Staffing an intensive care unit staffed by intensivists, doctors and other caregivers with special training in critical care.
  • Evidence Based Hospital Referral - a record of the most experience and best results performing procedures and surgeries or treating conditions. Medical literature shows the more experience the doctor or hospital has performing a given procedure, the better the results.

See how Baystate measures up for patient safety.

Visit our Quality Report to review our quality and safety performance.

Disease and Procedure Specific Quality

Baystate Health hospitals and Baystate Medical Practices chart quality achievements and continuous improvements using evidence-based data from our many departments and programs. This allows us to measure how we compare to other health care providers by a specific disease or type of treatment, such as:

Behavioral Health

Cancer Screening

Cardiac Care

Critical Care

Coronary Artery Bypass Graft Surgery

Diabetes Management

Hospice and Home Health

Hip and Knee Replacement Program

Medical Care

Nursing

Obstetrics and Gynecology (OB/GYN)

Patient Safety

Patient Satisfaction

Pediatric Care

Scholarship

 


Links to Safety and Quality Websites