To improve the health of the people in our communities every day with quality and compassion.
That’s Baystate Health’s mission, and it drives everything we do. We started as one building—Springfield Hospital in 1883—and now encompass an academic medical center, two community hospitals, numerous outpatient and primary care facilities, a visiting nurse association and hospice, a regional reference laboratory, and a health insurance company. Baystate Health is now the largest regional employer in western Massachusetts, and one of the largest health systems in New England.
Baystate Health and our 10,000 employees touch well over a million live a year fulfilling our mission. We maintain the area’s only level 1 trauma center to care for the most seriously ill and injured patients. We support vibrant and capable medical facilities across the Pioneer Valley. And we deliver $98 million in unreimbursed care and community-benefit funding to strengthen, steward, and culturally enrich our cities, towns, and neighborhoods.
For over 130 years, Baystate Health, a not-for-profit health care provider, has been a keystone of the western Massachusetts community. Over the years, we’ve evolved, grown, and emerged as one of the highest-quality and most effective health care providers in the nation. That’s why our preference scores are among the highest in the 50 states. More to the point, that’s why our patients put their trust in us.
Our strength comes first and foremost from our dedicated and talented workforce: highly trained and compassionate doctors, nurses, and advanced practitioners, and the many employees who support them in providing care.
Today, we’re evolving more rapidly than ever to meet the unprecedented need for well-coordinated, effective, and efficient delivery of care that keeps people healthy as much as it treats their illnesses. By putting patients and their families at the very center of all we do—assembling a tailored and coordinated system of care around each individual patient, rather than moving patients through a system—we are helping people, families, and communities find and follow the path to a healthier future.
As we continue to develop world-class facilities, programs, and technology to match our world-class workforce, we look ahead to a very bright future in western Massachusetts—for another hundred years and beyond.
All of our patients are unique: their needs and backgrounds, their experiences and expectations. Baystate serves extremely diverse populations, from rural to urban, from a variety of ethnic and cultural backgrounds, and who speak over 30 languages.
Our workforce increasingly reflects the diversity of the communities we serve, part of Baystate Health’s broader commitment to diversity, inclusion, and cultural competence in all we do, and especially in the care we provide.
All Baystate Health employees go through diversity and inclusion training. Respect must be learned as well as earned. It is the cornerstone of our mission to improve the health of the people in our communities with quality and compassion.
Baystate Health believes the patients and families of our community have the right to the very best in health services, very close to home. That drives a dual commitment: providing the sophisticated resources of a major academic medical center as well as sustaining strong community hospitals (Baystate Franklin Medical Center, Baystate Mary Lane Hospital, and Baystate Wing Hospital) and medical practices in the cities, towns, and neighborhoods where we and our families and friends live.
For almost four decades, we don’t just practice health care, we teach it. Baystate Medical Center, the Western Campus of Tufts University School of Medicine, has trained one of three primary care physicians in the Pioneer Valley and is educating health providers across a range of specialties for generations to come. We train 100 new residents and fellows, 150 medical students, 1,200 nursing students, and 400 allied health students every year. The Baystate Springfield Educational Partnership/Baystate Academy is helping students in middle and high schools develop the skills, drive, and experience to propel them into successful careers in health care.
We also take pride in the role we play in our community’s economic health. More than seven cents of every dollar of gross regional product generated in Hampden, Hampshire, and Franklin counties is either directly or indirectly attributable to Baystate Health, and jobs and earnings supported by Baystate represent nearly 11,000 households in the state of Massachusetts.
We care because we live here. We know the communities we serve because we are community members. We work here. We play here. We grieve, rejoice, and heal here. And we’ve been doing it for well over a century.